Customer Success Specialist

Energy Innovation Corp; Roswell (GA); Hybrid; USD 55,000 - 81,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

MedAdvantage Group is seeking a Customer Success Specialist in Roswell, GA. You will manage customer experience, run discovery calls, and design funnels to convert leads while collaborating with marketing and product teams.

The role emphasizes accountability and end-to-end project ownership, with remote flexibility and a focus on improving client outcomes in a fast-paced environment.

Qualifications

• 1+ years steering sales marketing projects end to end.
• Fluency in Five9 earned the hard way, not just from a tutorial.
• Curiosity about why MedAdvantage Group customers do what they do.
• Reliable, accountable, and committed to following through.
• A knack for accountability that colleagues rely on.

Responsibilities

• Bridge Accountability reporting and the story your CMO needs to hear.
• Pair Knowledge Base Management insight with gut feel to rank the hottest leads.
• Design landing pages and conversion funnels that turn traffic into customers.
• Run discovery calls that uncover budget without asking for it.
• Report on attribution and channel ROI to inform the $55,000 - $81,000 budget cycle.
• Keep a finger on competitor pricing across GA.
• Pitch MedAdvantage Group's endlessly-iterating offering to buyers who haven't heard of us yet.
• Stand up a Problem Solving-driven scoring model the whole team believes.

Skills

Accountability

Communication

Customer focus

Education

Bachelor-like experience

Tools

Five9

Job description

The Customer Success Specialist opening at MedAdvantage Group is for someone who can carry a $55,000 - $81,000 number and still sweat the customer experience. The Roswell role is less about the $55,000 - $81,000 and more about what 1 years of Problem Solving lets you own at MedAdvantage Group.

Key Responsibilities

• Bridge Accountability reporting and the story your CMO needs to hear
• Pair Knowledge Base Management insight with gut feel to rank the hottest leads
• Design landing pages and conversion funnels that turn traffic into customers
• Run discovery calls that uncover budget without asking for it
• Report on attribution and channel ROI to inform the $55,000 - $81,000 budget cycle
• Keep a finger on competitor pricing across GA
• Pitch MedAdvantage Group's endlessly-iterating offering to buyers who haven't heard of us yet
• Stand up a Problem Solving-driven scoring model the whole team believes

What You'll Bring

• Track record that proves you can feedback-hungry ship under deadline pressure
• Fluency in Five9 earned the hard way, not just from a tutorial
• Real curiosity about why MedAdvantage Group customers do what they do
• Reliable, accountable, and committed to following through
• A knack for Accountability that colleagues quietly come to rely on
• 1 or more years steering sales marketing projects end to end

Anchored in Roswell, GA, MedAdvantage Group designs the kind of maker-minded systems that sales marketing teams quietly depend on every single day. We build an environment where low-drama ideas get tested quickly and credit is shared fairly.

Expect $55,000 - $81,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Roswell feel lighter.

This opening is current to the minute and openly recruiting today.

Join the people at MedAdvantage Group who chose interesting work over a comfortable rut.