Customer Support Specialist

Energy Innovation Corp; Plano (TX); On-site; USD 69,000 - 99,000; Full time

Job summary

Property Plus Group in Plano, TX is seeking a Customer Support Specialist to drive growth and CSAT through proactive support and cross-functional collaboration.

The role centers on monitoring KPIs, negotiating to meet quotas, and converting a $69,000–$99,000 budget into measurable, deadline-driven growth. This mid-level position offers exposure to cross-functional projects and ongoing career development.

Qualifications

• Adaptability and resilience when facing shifting requirements.
• A point of view, held loosely and defended well
• Flexibility to adapt your approach as business needs evolve
• A collaborator's reflex to share credit and absorb blame

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Show up at Plano, TX networking nights with a reason to follow up
• Turn a $69,000 - $99,000 budget into measurable deadline-driven growth
• Analyze campaign metrics and optimize spend against revenue targets
• Feed sales the Live Chat Support signals that say a buyer is ready now

Job description

The Customer Support Specialist we're after at Property Plus Group can build a TX territory from a list of names and a lot of nerve. Think of it less as a job and more as a $69,000 - $99,000 bet Property Plus Group is placing on your 5 years and your judgment.

Key Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Show up at Plano, TX networking nights with a reason to follow up
• Turn a $69,000 - $99,000 budget into measurable deadline-driven growth
• Analyze campaign metrics and optimize spend against revenue targets
• Feed sales the Live Chat Support signals that say a buyer is ready now

What You'll Bring

• Adaptability and resilience when facing shifting requirements
• A point of view, held loosely and defended well
• Flexibility to adapt your approach as business needs evolve
• A collaborator's reflex to share credit and absorb blame

The deeply-curious culture at Property Plus Group is what keeps our Plano, TX team building remarkable things together. The door to every manager at Property Plus Group is genuinely open, calendar permitting and politics aside.

The Customer Support Specialist role earns $69,000 - $99,000 and opens doors to cross-functional projects that accelerate your CSAT Reporting and Email Support growth.

Active right now, the mid-level seat has not yet found its person.