Customer Success Specialist

Excellence Consulting; Knoxville (TN); Remote; USD 69,000 - 99,000; Full time

Job summary

Excellence Consulting is hiring for a growth-focused role based in Knoxville, TN, with remote-native work. You will own and optimize demand generation activities, including paid search, social, and email programs to drive measurable revenue.

The ideal candidate blends a growth mindset with a keen sense of the Tennessee market, excellent time management, and the ability to document work clearly as you move fast.

Qualifications

• Growth mindset and responsiveness to feedback.
• Curiosity about the Tennessee market.
• Ability to document work promptly.

Responsibilities

• Spot Knoxville accounts at risk of churn and win them back.
• Segment audiences and personalize outreach to lift response rates.
• Run experiments on sales marketing messaging and keep only what converts.
• Translate Email Support dashboards into stories the sales floor uses.
• Walk TN partners through co-marketing they'd say yes to.
• Manage paid search, social, and email programs end to end.
• Frame the ROI in a way a Knoxville CFO can defend internally.

Skills

Growth mindset

TN market knowledge

Time management

Live chat support

Documentation discipline

Reliability

Job description

Join Excellence Consulting and help us scale demand generation, brand awareness, and measurable revenue in Knoxville, TN. This remote-native role offers $69,000 - $99,000, full ownership of Avaya projects, and the support of a team that ships together.

Key Responsibilities

• Spot which Knoxville accounts are about to churn and win them back
• Segment audiences and personalize outreach to lift response rates
• Run experiments on sales marketing messaging and keep only what converts
• Translate Email Support dashboards into stories the sales floor actually uses
• Walk TN partners through co-marketing they'll say yes to
• Manage paid search, social, and email programs end to end
• Frame the outcome-focused ROI a Knoxville, TN CFO can defend internally

What You'll Bring

• A growth mindset that treats feedback as fuel, not threat
• A TN sensibility, or genuine curiosity about this market
• Working understanding of both Time Management and Live Chat Support in real-world settings
• The discipline to document while it's fresh, not after it's forgotten
• The kind of reliability that earns you the hard assignments

Excellence Consulting builds the unglamorous sales marketing plumbing that Knoxville, TN relies on, and it does so with forward-thinking pride. We give people autonomy early and trust them to ask for support when they need it.

At Excellence Consulting, $69,000 - $99,000 is just the opener; the mentorship, benefits, and Knoxville, TN flexibility are where the offer gets good.

Confirmed active this hour for the Knoxville, TN crew, no waiting list.