Customer Success Specialist — Remote-First Growth & Retention

Excellence Consulting; Knoxville (TN); Remote; USD 69,000 - 99,000; Full time

Job summary

Excellence Consulting is hiring for a growth-focused role based in Knoxville, TN, with remote-native work. You will own and optimize demand generation activities, including paid search, social, and email programs to drive measurable revenue.

The ideal candidate blends a growth mindset with a keen sense of the Tennessee market, excellent time management, and the ability to document work clearly as you move fast.

Qualifications

• Growth mindset and responsiveness to feedback.
• Curiosity about the Tennessee market.
• Ability to document work promptly.

Responsibilities

• Spot Knoxville accounts at risk of churn and win them back.
• Segment audiences and personalize outreach to lift response rates.
• Run experiments on sales marketing messaging and keep only what converts.
• Translate Email Support dashboards into stories the sales floor uses.
• Walk TN partners through co-marketing they'd say yes to.
• Manage paid search, social, and email programs end to end.
• Frame the ROI in a way a Knoxville CFO can defend internally.

Skills

Growth mindset

TN market knowledge

Time management

Live chat support

Documentation discipline

Reliability

Job description

Excellence Consulting is hiring for a growth-focused role based in Knoxville, TN, with remote-native work. You will own and optimize demand generation activities, including paid search, social, and email programs to drive measurable revenue.

The ideal candidate blends a growth mindset with a keen sense of the Tennessee market, excellent time management, and the ability to document work clearly as you move fast.