Customer Success Specialist

Warner Bros; Hilo (HI); On-site; USD 104,000 - 157,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

Warner Bros is seeking a Customer Success Specialist in Hawaii to drive high-impact engagements with senior-level accounts in Hilo. You will convert webinar attendees into demos within 48 hours, maintain CRM records, and forecast monthly bookings while differentiating Warner Bros from competitors with sharp value propositions.

This senior role emphasizes mentorship, real benefits, and flexible work arrangements, reflecting Warner Bros' commitment to accessible sales marketing in Hilo, HI and

Qualifications

• Senior-level escalation management experience
• Hands-on sales marketing background
• Strong written and verbal communication skills
• Ability to prioritize when all tasks are urgent

Responsibilities

• Convert webinar attendees into sales marketing demos within 48 hours
• Maintain accurate records in the CRM and forecast monthly bookings
• Position Warner Bros against competitors with clear, differentiated value props
• Translate customer insights into sharper campaign briefs
• Pitch upsells that feel like favors, not invoices

Skills

Senior escalation management

Sales marketing experience

Confident communicator

Prioritization under pressure

Documentation discipline

Tools

CRM

Job description

Most sales marketing teams chase volume, but Warner Bros's Customer Success Specialist role is built around the few accounts that move everything. Look past the title and you'll see $104,000 - $157,000, a HI base, and a senior role that asks you to lead, not just execute.

Key Responsibilities

• Convert webinar attendees into sales marketing demos within 48 hours
• Maintain accurate records in the CRM and forecast monthly bookings
• Position Warner Bros against competitors with clear, differentiated value props
• A knack for translating customer insights into sharper campaign briefs
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• Confident communicator across email, calls, and in-person meetings
• The discipline to document while it's fresh, not after it's forgotten
• The communication discipline to over-share early and trim later
• Senior mastery of Escalation Management, validated by people who'd hire you again
• An instinct for prioritization when everything is labeled urgent
• Hands-on sales marketing experience that holds up to follow-up questions

At Warner Bros, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Hilo, HI and beyond. At Warner Bros feedback has a short half-life, delivered close to the moment it can still help.

Our offer wraps $104,000 - $157,000 around mentorship, real benefits, and the kind of Hilo, HI flexibility most sales marketing roles only promise.

Bring 6 of grit or a fresh perspective; either way, this Customer Success Specialist role wants you.