Customer Success Executive

Darwin AI; United States; Remoto; USD 70.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Language Classes: Access to English, 


OpenAI Premium License: Complimentary

Paid Time Off: 25 days per year

Descrizione del lavoro

Darwin AI is seeking a proactive Customer Success professional to manage strategic accounts and drive value across our AI-driven SaaS platform. You will lead MBRs, identify expansion opportunities, and coordinate with Support, Product, and Engineering to ensure customer success and retention.

You will analyze usage data, champion best practices, and deliver adoption training to customers, helping clients achieve their AI goals while maintaining high satisfaction and renewal rates.

Competenze

• Proven experience in Customer Success, Account Management, or Customer Experience.
• Experience within SaaS or AI-driven environments preferred.
• Ability to analyze data and apply insights to success strategies.
• Experience with Planhat CRM.
• Strong communication skills for explaining complex concepts to non-technical stakeholders.
• Proactive, customer-centric, and team-oriented mindset.
• Passion for technology and artificial intelligence.

Mansioni

• Manage ongoing relationships with assigned customers as the primary point of contact.
• Conduct Monthly Business Reviews (MBRs) to analyze satisfaction and AI performance.
• Proactively identify new use cases and communicate product updates.
• Monitor client accounts to detect churn risk and develop retention strategies.
• Conduct adoption workshops and training sessions to increase customer proficiency.
• Analyze customer feedback and usage data to identify trends and improvements.
• Collaborate with Support, Product, and Engineering teams to resolve technical issues.
• Maintain accurate records using Planhat and other CRM tools.

Conoscenze

Customer Success

SaaS

Data analysis

Communication

Proactive mindset

AI enthusiasm

Strumenti

Planhat

Descrizione del lavoro

Responsibilities

• Manage ongoing relationships with assigned customers as the primary point of contact
• Conduct Monthly Business Reviews (MBRs) to analyze satisfaction and AI performance
• Proactively identify new use cases and communicate product updates
• Monitor client accounts to detect churn risk and develop retention strategies
• Conduct adoption workshops and training sessions to increase customer proficiency
• Analyze customer feedback and usage data to identify trends and improvements
• Collaborate with Support, Product, and Engineering teams to resolve technical issues
• Maintain accurate records using Planhat and other CRM tools

Requirements

• Proven experience in Customer Success, Account Management, or Customer Experience
• Experience within SaaS or AI-driven environments preferred
• Ability to analyze data and apply insights to success strategies
• Experience with CRM tools such as Planhat
• Strong communication skills for explaining complex concepts to non-technical stakeholders
• Proactive, customer-centric, and team-oriented mindset
• Passion for technology and artificial intelligence

Preferred Qualifications

• Knowledge of AI implementation
• Experience with technical troubleshooting

Benefits

• Language Classes: Access to English, Portuguese, and Spanish classes
• OpenAI Premium License: Complimentary access for personal or professional use
• Paid Time Off: 25 days per year of paid vacations and holidays