Customer Success Specialist

eMeals; Birmingham (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

eMeals is seeking a Customer Success Representative in Birmingham, AL to provide exceptional service to our customers via live chat, email, and phone. You will identify needs, clarify information, and offer solutions while maintaining accurate records in our membership database.

Join a growing team that values initiative, customer focus, and teamwork; you will help grow our member base by delivering outstanding support and meeting defined qualitative and quantitative targets.

Qualifications

• Team player; able to work with multiple team members.
• Strong phone and verbal communication skills with active listening.
• Ability to manage large volumes of inbound and outbound calls promptly.
• Good organizational and computer skills.

Responsibilities

• Provide quality service to customers via live chat, email, and phone.
• Identify customer needs, clarify information, research issues, and provide solutions and/or alternatives.
• Ensure customer accounts are handled appropriately through the membership database.
• Gain customer feedback related to the eMeals service.
• Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base.
• Meet personal/team qualitative and quantitative targets.

Skills

Teamwork

Verbal communication

Active listening

Organizational skills

Call center experience

Job description

eMeals is seeking a Customer Success Representative in Birmingham, AL to provide exceptional service to our customers via live chat, email, and phone. You will identify needs, clarify information, and offer solutions while maintaining accurate records in our membership database.

Join a growing team that values initiative, customer focus, and teamwork; you will help grow our member base by delivering outstanding support and meeting defined qualitative and quantitative targets.