Customer Success Representative at eMeals Birmingham, AL

eMeals; Birmingham (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

eMeals is seeking a Customer Success Representative in Birmingham, AL to provide exceptional service to our customers via live chat, email, and phone. You will identify needs, clarify information, and offer solutions while maintaining accurate records in our membership database.

Join a growing team that values initiative, customer focus, and teamwork; you will help grow our member base by delivering outstanding support and meeting defined qualitative and quantitative targets.

Qualifications

• Team player; able to work with multiple team members.
• Strong phone and verbal communication skills with active listening.
• Ability to manage large volumes of inbound and outbound calls promptly.
• Good organizational and computer skills.

Responsibilities

• Provide quality service to customers via live chat, email, and phone.
• Identify customer needs, clarify information, research issues, and provide solutions and/or alternatives.
• Ensure customer accounts are handled appropriately through the membership database.
• Gain customer feedback related to the eMeals service.
• Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base.
• Meet personal/team qualitative and quantitative targets.

Skills

Teamwork

Verbal communication

Active listening

Organizational skills

Call center experience

Job description

Customer Success Representative, eMeals. Birmingham, AL.

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home‑cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at

Responsibilities

• Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Ensure customer accounts are handled appropriately through the membership database
• Gain customer feedback related to the eMeals service
• Engage customers on a one‑by‑one basis to meet both the needs of the customer and eMeals objective of growing the member base
• Meet personal/team qualitative and quantitative targets

Requirements

• Team player; able to productively work with multiple team members
• Strong phone and verbal communication skills along with active listening
• Ability to manage large amounts of inbound and outbound calls in a timely manner
• Good organizational and computer skills
• Inside sales or call center experience preferred

You’ll love eMeals if:

• You do things right and do the right things
• You value, respect and work well with others
• You focus on growth and measurement
• You continuously improve and learn
• You take initiative and own your responsibilities
• You listen to the customer
• You make room for work and life
• You keep things simple