Customer Success Specialist

Public Policy Institute; Athens (GA); On-site; USD 62,000 - 86,000; Full time

Benefits offered by this job

Mentor

Growth opportunities

Flexible workweek

Job summary

Public Policy Institute in Athens, GA seeks a Customer Success Specialist who pairs creative instincts with data-driven insights. You’ll own CSAT reporting and de-escalation, while coaching peers and expanding a local network to drive referrals.

You’ll collaborate with a fast-moving marketing team, keep CRM forecasts honest, and craft collateral that moves prospects forward. A mentor will help you grow into mid-level work and shape your own week.

Qualifications

• Growth mindset that uses feedback as fuel.
• Comfort presenting to a GA-wide audience without a script.
• Demonstrated Twilio Flex expertise in a fast-moving sales environment.
• Strong written communication for meeting recaps.
• Existing Athens network or ability to build one.

Responsibilities

• Rewrite the one-pager so an Athens stranger understands in ten seconds.
• Keep the CRM honest to ensure meaningful forecasts.
• Coach junior reps through their first oddball-friendly negotiation.
• Seed Athens social channels with content that earns replies.
• Chase down warm referrals before competitors in Athens get the call.
• Represent Public Policy Institute at trade shows, conferences, and local networking events.
• Create sales collateral, decks, and proposals that move prospects forward.

Skills

Growth mindset

Public speaking

Twilio Flex

Clear written communication

Athens network

Tools

Twilio Flex

Job description

Our marketing organization is growing fast, and we need a Customer Success Specialist who pairs creative instincts with hard data. Bring CSAT Reporting and De-escalation; we'll bring $62,000 - $86,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Rewrite the one-pager until an Athens stranger gets it in ten seconds
• Keep the CRM honest so forecasts at Public Policy Institute mean something
• Coach junior reps through their first oddball-friendly negotiation
• Seed Athens social channels with content that earns replies
• Chase down warm referrals before competitors in Athens get the call
• Represent Public Policy Institute at trade shows, conferences, and local networking events
• Create sales collateral, decks, and proposals that move prospects forward

What You'll Bring

• A growth mindset that treats feedback as fuel, not threat
• Comfort presenting to a GA-wide audience without a script
• Demonstrated Twilio Flex expertise in a fast-moving sales marketing environment
• A communicator who writes the meeting recap nobody asked for but everyone reads
• An Athens network, or the hustle to build one from scratch

Public Policy Institute turned a frustration with sales marketing into a deeply collaborative business that now serves customers far beyond GA. As a mid-level Customer Success Specialist, you'll have a real voice in shaping how the sales marketing team operates.

Beyond the $62,000 - $86,000 headline, we hand you a mentor, room to grow into mid-level work, and the freedom to shape your own week.

Candidate outreach for this sales marketing opening is happening as we speak.

Come find out why people stay at Public Policy Institute once they get here; the Customer Success Specialist door is open.