Customer Success & Solutions Specialist - Hybrid

AVIRE; Wisconsin Rapids (WI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid schedule

Health benefits

401K plan

Paid time off

Professional development

Job summary

AVIRE is seeking a results-driven Customer Services / Inside Sales professional in Wisconsin to support customers through order processing, quotes, and proactive outreach. You will work within a team of sales, service, and marketing professionals to deliver outstanding customer experiences.

The role emphasizes strong communication, problem-solving, and empathy, with a hybrid schedule and opportunities for professional development as part of AVIRE's growth strategy.

Qualifications

• Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or related field; Bachelor's degree preferred.
• Minimum 1 year of customer service or inside sales experience.

Responsibilities

• Process customer orders, changes, credits, and returns efficiently.
• Provide quotes for projects and manage CRM records in Salesforce.
• Respond to inquiries via calls and emails, ensuring timely follow-up.
• Identify customer needs and provide effective solutions.
• Collaborate with internal teams to resolve questions and improve processes.
• Meet personal and team targets and contribute to continuous improvement.

Skills

Interpersonal skills

Communication

Problem solving

Active listening

Empathy

English fluency

Education

Associate degree

Bachelor's preferred

Tools

Salesforce

Job description

AVIRE is seeking a results-driven Customer Services / Inside Sales professional in Wisconsin to support customers through order processing, quotes, and proactive outreach. You will work within a team of sales, service, and marketing professionals to deliver outstanding customer experiences.

The role emphasizes strong communication, problem-solving, and empathy, with a hybrid schedule and opportunities for professional development as part of AVIRE's growth strategy.