Customer Service Specialist

Halma; Sussex, Northern (WI, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid schedule with flexibility

Competitive salary

Health, dental & vision insurance

401K, vacation, parental leave

Professional development opportunities

Job summary

AVIRE, part of the Halma group, is seeking a Customer Service Specialist in Sussex, Wisconsin. You will provide consultative service to customers, process orders, quotes, and inquiries, and collaborate with sales, operations, and technical teams to ensure a seamless buying experience.

The role offers a hybrid schedule with flexibility, a competitive salary, comprehensive benefits, and opportunities to grow within a high‑growth environment that values initiative and customer focus.

Qualifications

• Associates degree or equivalent experience; bachelor’s degree preferred.
• Minimum 1 year of customer service or inside sales experience.
• Fluent in English with strong communication across diverse groups.

Responsibilities

• Process sales orders and transactions, including changes, credits, and returns.
• Review order status and proactively reach out to customers.
• Provide quotes for customer projects and maintain records in CRM.
• Manage inbound/outbound calls and emails promptly.
• Identify customer needs and offer effective solutions.
• Coordinate with other departments on questions and issues.
• Run reports to ensure on-time shipping and accuracy.
• Provide basic technical support on product issues and drive improvements.

Skills

Interpersonal skills

Problem solving

Active listening

Patience under pressure

Communication skills

English fluency

Education

Associate degree

Bachelor's degree preferred

Tools

Salesforce

CRM systems

Job description

## Customer Service SpecialistApply: Sussex: Wisconsin: Full time: Posted Today: JR26\\_001147Help grow a safer, cleaner, healthier future for everyone, every day.**Why join AVIRE?**Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Regional Sales Managers, Territory Sales Managers, Customer Services Specialist, Inside Sales Specialist, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position will report to the Commercial Sales Operations Manager. **What you will do:**1. Process sales orders and transactions; Process changes orders, credits, credit card transactions and product return authorizations.2. Review order status reporting to ensure accuracy and to drive proactive customer outreach3. Provide quotes to customers for requested projects4. Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM – Salesforce.com5. Identify customers’ needs and provide solutions when handling customer requests6. Communicate with other areas of the company with regards to customer questions and concerns7. Run order reports to proactively ensure orders are shipped on time8. Provide basic technical support on product issues9. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer service experience10. Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement11. Performs other job duties as assigned. **We want someone who displays:****Action-Oriented Curiosity**: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.**Collaboration**: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.**Empowerment**: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more. You take responsibility to solve customer problems the first time.**Accountability:** You take responsibility for your actions, and you deliver on your commitments.**Inclusion:** In all aspects of your work, you treat everyone with respect. **Performance Objectives**1. Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through net promoter scoring2. Resolve customer complaints and issues efficiently, resulting in a high resolution and response rate3. Increase sales by effectively upselling and cross-selling products and services4. Maintain accurate customer records and transactions within Salesforce5. Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests6. Resolve customer issues by working with internal departments and escalating issues when necessary**Job Skills*** Strong interpersonal and communication skills* Proven ability to problem-solve* Strong active listening and empathy skills* Patience and composure under pressure* Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization* Fluent in English and primary language used in area of responsibility and/or location**Qualifications*** Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred.* A minimum of 1 years of customer service or inside sales experience. **Who is AVIRE?**Connecting and Protecting People. AVIRE combines 6 market-leading brands (Rath, Janus, E-Motive, TL Jones, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs,and life safety solutions Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. The group has manufacturing locations in 4 countries, R&D in 3 countries and Sales & Marketing in 11 countries employing over 500 people globally.AVIRE is part of the Halma group (www.halma.com). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.**Benefits**· Competitive salary· Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave· Paid time off· Professional development training opportunities· Hybrid schedule with flexibility