Customer Success & Solutions Specialist

Production Tool Supply Company LLC; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Overtime eligibility

Tuition Reimbursement

401(k) with Company Match

Medical, Vision, and Dental

Disability and Life Insurance

Growth opportunities

Job summary

Berkshire Production Supply LLC in Omaha, NE is seeking a Customer Service Representative to act as a liaison between customers and internal teams. You will handle orders, provide product information, and resolve issues with accuracy and courtesy to ensure a superior customer experience.

Ideal candidates bring 2+ years in customer service, strong communication, and proficiency with Windows, Outlook, Excel, and Teams. This role offers paid holidays, vacation, and growth opportunities.

Qualifications

• Excellent communication across verbal, written, and interpersonal channels.
• Proficient with Windows, Outlook, Excel, and Teams.
• 2+ years of customer service experience.
• Patient, detail-oriented, and able to troubleshoot with appropriate methods.

Responsibilities

• Process customer orders, changes, and returns.
• Provide timely and accurate product information via phone and email.
• Respond to quotes and product inquiries.
• Resolve issues within order/ship/delivery timelines.
• Collaborate with sales and internal teams to meet service expectations.
• Develop customer relationships and communicate current promotions.
• Other duties as assigned.

Skills

Communication skills

Verbal & written communication

Customer-focused

Problem solving

Rapport building over the phone

Time management

Cross-functional collaboration

Tools

Windows

Outlook

Excel

Teams

Job description

Berkshire Production Supply LLC in Omaha, NE is seeking a Customer Service Representative to act as a liaison between customers and internal teams. You will handle orders, provide product information, and resolve issues with accuracy and courtesy to ensure a superior customer experience.

Ideal candidates bring 2+ years in customer service, strong communication, and proficiency with Windows, Outlook, Excel, and Teams. This role offers paid holidays, vacation, and growth opportunities.