B2B Sales Support & Customer Service Pro

OmahaSteaks.com, LLC; Omaha (NE); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Pho Prime, LLC is seeking a customer service and sales support specialist to assist internal sales reps and customers from its Omaha location. You will help resolve order issues and ensure customer expectations are met, while coordinating callbacks and monitoring support queues.

The role requires a high school diploma with 1 year of sales customer service experience preferred; familiarity with MS Office, Internet, Salesforce, and AS400 is beneficial.

Qualifications

• High School diploma or equivalent or better.
• 2-4 year college degree or equivalent preferred in Business or Marketing.
• 1 year of customer service experience in a sales environment preferred.
• Strong phone and data entry skills; MS Office and Internet proficiency.
• Experience with Salesforce; AS400 knowledge preferred not required.

Responsibilities

• Provide customer service and sales support to internal sales reps and customers.
• Handle customer service inquiries and resolve order issues for B2B and the Steak Advisor Team.
• Schedule callback requests for agents and monitor schedules; reassign as needed.
• Monitor support queues and refer to other areas for resolution.
• Assist Operations Team with reporting tasks and participate in special projects.

Skills

Customer service

Phone skills

Data entry

Internet proficiency

Education

2-4 year college degree in Business or Marketing

Tools

MS Office

Salesforce

AS400

Job description

Pho Prime, LLC is seeking a customer service and sales support specialist to assist internal sales reps and customers from its Omaha location. You will help resolve order issues and ensure customer expectations are met, while coordinating callbacks and monitoring support queues.

The role requires a high school diploma with 1 year of sales customer service experience preferred; familiarity with MS Office, Internet, Salesforce, and AS400 is beneficial.