Customer Success & Solutions Advocate — Flexible Scheduling

FF Inc; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly rate plus performance bonuses

Paid training and continuous learning opportunities

Flexible scheduling

Supportive team environment

Job summary

A customer-focused company in Houston is looking for a Customer Service Specialist to be the voice of their brand. You will engage with customers through phone, email, and chat, guiding them towards the best solutions. Ideal candidates will possess excellent communication skills and a willingness to learn. This full-time role offers a competitive salary, performance bonuses, and opportunities for growth within the organization.

Qualifications

• Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally.
• A natural curiosity and willingness to learn about our offerings and how to position them.
• Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes.

Responsibilities

• Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat.
• Guide customers through the decision-making process and assist in closing new business opportunities.
• Collaborate with team leads to identify trends and share customer insights for service improvement.

Skills

Excellent communication skills

Tech-savvy

Curiosity and willingness to learn

Education

High school diploma or GED

Job description

A customer-focused company in Houston is looking for a Customer Service Specialist to be the voice of their brand. You will engage with customers through phone, email, and chat, guiding them towards the best solutions. Ideal candidates will possess excellent communication skills and a willingness to learn. This full-time role offers a competitive salary, performance bonuses, and opportunities for growth within the organization.