Customer Success & Solutions Advisor

Applied Industrial Technologies; Lanham (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) w/ company match

Paid vacation and sick time

Personalized training and development program

Career development opportunities

Job summary

A global industrial distribution company is seeking a Customer Service Representative to assist customers and build relationships. Responsibilities include providing expert assistance, processing orders, and meeting sales goals. Ideal candidates will have strong communication skills and the ability to learn quickly. The role offers a competitive salary, benefits such as health coverage, paid time off, and opportunities for career advancement in a supportive environment.

Qualifications

• 6 months of customer service experience preferred.
• Strong prioritization and multitasking skills.
• Ability to learn new systems quickly.

Responsibilities

• Assist customers by phone and in person.
• Clarify needs and recommend parts after getting up to speed.
• Meet and exceed monthly sales goals.

Skills

Customer service experience

Verbal and written communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook & Excel)

SAP / ERP experience

Job description

A global industrial distribution company is seeking a Customer Service Representative to assist customers and build relationships. Responsibilities include providing expert assistance, processing orders, and meeting sales goals. Ideal candidates will have strong communication skills and the ability to learn quickly. The role offers a competitive salary, benefits such as health coverage, paid time off, and opportunities for career advancement in a supportive environment.