Customer Success & Solution Adoption Lead — Hybrid NYC

Spin Hire; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Spin is looking for a Customer Success professional to own the end-to-end experience after sale for a casino management platform in the U.S. You will run live demonstrations for prospective operators, gather business requirements, and lead go-lives with cross- regional teams.

You will train users, develop guides, and monitor post-launch adoption while maintaining strong customer relationships to drive ongoing value.

Qualifications

• 3–5 years in customer success, implementation, training, casino operations, hospitality systems, gaming technology, or enterprise software.

Responsibilities

• Run product demonstrations for prospective customers and walk them through the casino management system.
• Gather customer requirements and translate them into solutions with regional product/implementation teams.
• Lead user training, workshops, and go-live support to ensure successful deployments.
• Create training materials, user guides, and documentation relied on by customers.
• Monitor post go-live adoption, collect feedback, and resolve inquiries with technical teams.
• Own customer relationships, track satisfaction, and identify areas for product improvement.
• Bridge U.S. customers with Asia-based product and support teams to keep knowledge flowing.

Skills

Customer success

Implementation

Training

Casino operations

Hospitality systems

Gaming technology

Enterprise software

Education

Bachelor's degree

Job description

Spin is looking for a Customer Success professional to own the end-to-end experience after sale for a casino management platform in the U.S. You will run live demonstrations for prospective operators, gather business requirements, and lead go-lives with cross- regional teams.

You will train users, develop guides, and monitor post-launch adoption while maintaining strong customer relationships to drive ongoing value.