Customer Success and Solution Adoption Specialist

Spin Hire; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Spin is looking for a Customer Success professional to own the end-to-end experience after sale for a casino management platform in the U.S. You will run live demonstrations for prospective operators, gather business requirements, and lead go-lives with cross- regional teams.

You will train users, develop guides, and monitor post-launch adoption while maintaining strong customer relationships to drive ongoing value.

Qualifications

• 3–5 years in customer success, implementation, training, casino operations, hospitality systems, gaming technology, or enterprise software.

Responsibilities

• Run product demonstrations for prospective customers and walk them through the casino management system.
• Gather customer requirements and translate them into solutions with regional product/implementation teams.
• Lead user training, workshops, and go-live support to ensure successful deployments.
• Create training materials, user guides, and documentation relied on by customers.
• Monitor post go-live adoption, collect feedback, and resolve inquiries with technical teams.
• Own customer relationships, track satisfaction, and identify areas for product improvement.
• Bridge U.S. customers with Asia-based product and support teams to keep knowledge flowing.

Skills

Customer success

Implementation

Training

Casino operations

Hospitality systems

Gaming technology

Enterprise software

Education

Bachelor's degree

Job description

About us: At Spin, recruitment is about more than filling roles; it’s about creating real human connections. We partner with leading U.S. companies to help them hire exceptional talent through a true direct-hire process, ensuring candidates join our clients’ teams directly while we support them throughout the journey.

Are you the person who makes complex technology feel simple? If so, we’re looking for you. This is your chance to be the face of a casino management platform for its U.S. customers — running demos for prospective operators, leading go-lives on the floor, and making sure every client gets real value from the system. You’ll work at the center of a global team, connecting operators in New York and Las Vegas with product and engineering colleagues across Asia.

What You'll Do

• Run product demonstrations and walk prospective customers through how the casino management system solves their day-to-day operational problems.
• Gather customer business requirements and translate them into clear solutions alongside regional product and implementation teams.
• Lead user training, workshops, and go-live support so every deployment lands successfully.
• Build the training materials, user guides, and documentation customers actually rely on.
• Monitor adoption after go-live - collect feedback, resolve functional inquiries, and partner with technical teams to close out issues.
• Own the customer relationship: track satisfaction, spot friction early, and turn what you learn into product improvements.
• Act as the bridge between U.S. customers and Asia-based product and support teams, keeping knowledge flowing in both directions

What You Bring

• Bachelor’s degree in Business, Hospitality, Information Systems, Gaming Management, or a related field - or equivalent hands-on experience.
• 3–5 years in customer success, implementation, training, casino operations, hospitality systems, gaming technology, or enterprise software.
• Excellent communication, presentation, and training skills, with a real talent for customer relationship management.
• The ability to learn complex software quickly and explain technical concepts to non-technical users without jargon.
• Strong documentation and organizational skills.
• Comfort working independently while collaborating with cross-functional, multi-region teams.
• Experience or familiarity with casino operations or gaming technology is a strong plus.

Salary & Benefits

• Location: Hybrid in New York, NY.
• Salary: $80,000.00 - $95,000.00 USD annually.
• This is a full-time, long-term position, hired directly as an employee.
• The position is immediately available.
• Monday through Friday, EST, regular business hours