Strategic Customer Success & Solutions Lead

SGS; New Jersey; On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Tuition reimbursement

Paid time off

Job summary

SGS in New Jersey seeks a Customer Success & Solutions Manager to guide customers from late-stage sales through onboarding, adoption, and growth. You will demonstrate product capabilities, guide implementations, and ensure measurable value from our digital products.

You will partner with Sales, Product Management, Engineering, and Support to deliver a seamless customer experience across one or more digital products and drive ongoing engagement.

Qualifications

• 3+ years in Customer Success or similar.
• Experience with SaaS or digital products.
• Demonstration and training skills for business and technical audiences.
• Ability to understand integrations, data flows, and APIs with engineers.
• Strong communication and organizational skills.

Responsibilities

• Support the Sales Process with product demonstrations and questions.
• Lead onboarding, adoption, and configuration activities for customers.
• Coordinate implementations and integrations with internal teams.
• Manage customer relationships and ensure ongoing value from products.
• Capture customer feedback to shape future product improvements.

Skills

Customer Success

SaaS Experience

Product Demonstrations

APIs & Integrations

Project Management

Job description

SGS in New Jersey seeks a Customer Success & Solutions Manager to guide customers from late-stage sales through onboarding, adoption, and growth. You will demonstrate product capabilities, guide implementations, and ensure measurable value from our digital products.

You will partner with Sales, Product Management, Engineering, and Support to deliver a seamless customer experience across one or more digital products and drive ongoing engagement.