Customer Success & Software Support Manager

McLeod Software; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

McLeod Software in Birmingham, AL, is seeking an Account Manager to build and maintain strong customer relationships while delivering software support solutions. You will work closely with internal support teams to resolve issues and tailor modifications to meet customer needs.

Ideal candidates have extensive experience in technical customer support, strong communication skills, and the ability to analyze business needs across systems.

Qualifications

• High school diploma or equivalent with 7+ years of experience providing technical support to end users (hardware and/or software support); or Bachelor’s with 3+ years of experience providing technical support to end users (hardware and/or software support).

Responsibilities

• Manage customer accounts and provide software support and issue resolution.
• Serve as primary contact and coordinate help desk activities.
• Collaborate with internal teams and train fellow members.

Skills

Customer relationship management

Strong communication

Technical support

Multitasking

Attention to detail

Education

High school diploma or equivalent with 7+ years experience OR Bachelor's with 3+ years experience

Tools

Microsoft Office Suite

SQL/Oracle/DB2

Job description

McLeod Software in Birmingham, AL, is seeking an Account Manager to build and maintain strong customer relationships while delivering software support solutions. You will work closely with internal support teams to resolve issues and tailor modifications to meet customer needs.

Ideal candidates have extensive experience in technical customer support, strong communication skills, and the ability to analyze business needs across systems.