Customer Success & Service Coordinator

CROWN SHREDDING, LLC; Winter Haven (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with company match

Health, dental, and vision insurance

Paid time off

Holidays

Professional development

Supportive team environment

Job summary

Crown Information Management is seeking an Account & Service Coordinator to manage inbound inquiries, close sales, and schedule services while consistently cross-selling shredding, electronics recycling, scanning, and secure records storage services.

The role requires strong customer service and sales skills, proficient with Outlook and Total Recall CRM, and the ability to work with a collaborative Operations team in a fast-paced environment.

Qualifications

• High School Diploma minimum with at least 2 years in Customer Service and Sales.

Responsibilities

• Handle inbound customer inquiries from phone, web leads, Shred Nations, and existing accounts; provide quotes, close sales, schedule services; identify cross-sell opportunities.
• Proactively mine CRM for dormant accounts to generate repeat and reactivated business.
• Maintain accurate Total Recall records for every customer touch; update account, service, and pricing details in real time.

Skills

Customer service

Sales

CRM management

Outlook

Office software

Education

High School Diploma

Tools

Total Recall (CRM)

Microsoft Outlook

Microsoft Office

Job description

Crown Information Management is seeking an Account & Service Coordinator to manage inbound inquiries, close sales, and schedule services while consistently cross-selling shredding, electronics recycling, scanning, and secure records storage services.

The role requires strong customer service and sales skills, proficient with Outlook and Total Recall CRM, and the ability to work with a collaborative Operations team in a fast-paced environment.