Customer Accounts Coordinator — Recycling & Logistics

Circular Services; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Company-paid Life Insurance

Flexible Spending Account (FSA)

401k with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Job summary

Circular Services is seeking a Customer Account Coordinator to manage the full lifecycle of customer accounts from setup to ongoing support. You will coordinate service delivery with Dispatch and communicate expectations and timelines to customers.

The role requires keen attention to detail and the ability to juggle multiple priorities in a fast-paced in-office environment at our Frisco, Texas location. Benefits include comprehensive medical/dental/vision, life insurance, FSA, 401k with match,

Qualifications

• 2+ years of account support and customer onboarding.
• Strong written and verbal communication.
• Experience researching and resolving service discrepancies.
• Proficiency in Microsoft Office and customer management systems.
• Strong organizational skills and attention to detail.
• Comfortable with basic math.

Responsibilities

• Respond to customer questions regarding service frequency, added services, and contact information.
• Set up new customer accounts and associated information.
• Maintain customer accounts and process requested accounts or service changes accurately and timely.
• Investigate service discrepancies including missed pickups, unrequested pickups, grading discrepancies, duplicate dispatches, and erroneous hauls.
• Work closely with Accounting and operations to review and resolve customer account issues.
• Provide customers with COIs, W9s, ACH forms, weight statements, and educational materials.
• Prepare and distribute weekly and monthly reports including tonnage and environmental reports.

Skills

Account onboarding

Communication skills

Discrepancy resolution

Microsoft Office

CRM systems

Organization

Basic math

Tools

Cie Trade

Job description

Circular Services is seeking a Customer Account Coordinator to manage the full lifecycle of customer accounts from setup to ongoing support. You will coordinate service delivery with Dispatch and communicate expectations and timelines to customers.

The role requires keen attention to detail and the ability to juggle multiple priorities in a fast-paced in-office environment at our Frisco, Texas location. Benefits include comprehensive medical/dental/vision, life insurance, FSA, 401k with match,