Customer Success & Scheduling Specialist

ADP; City of Albany (NY); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) plan

Life insurance

Paid vacation

Paid sick time

Training & development

On-site gym

Free breakfast

Job summary

Crisafulli Bros. is seeking a Customer Success & Scheduling Specialist in Albany, NY. This full‑time CSR role focuses on guiding customers through scheduling, answering inquiries, and delivering a positive, personalized experience.

You will be the friendly voice that supports customers from first contact to appointment scheduling, working in an in-office, phone-based environment. Competitive benefits and a stable, family-oriented team await.

Qualifications

• Previous customer service, customer success, call center, appointment scheduling, or office experience preferred.
• Excellent communication and interpersonal skills, especially over the phone.
• Strong attention to detail and organizational skills.
• Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.

Responsibilities

• Interact with customers to guide them through scheduling and inquiries.
• Answer questions and resolve concerns to ensure a positive customer experience.
• Serve as the friendly, dependable voice for customers throughout their journey.

Skills

Customer service

Phone communication

Organizational skills

Multitasking

Scheduling software

Tools

Scheduling platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success & Scheduling Specialist

Full Time CSR Albany, NY, US

30+ days ago Requisition ID: 1138

Salary Range: $20.00 To $24.00 Annually

Be Your Best!

Your career should give you more than a paycheck. It should give you stability, opportunities to grow, and a team that has your back.

That's what you'll find at Crisafulli Bros. We've been serving the community as a family-owned business for more than 86 years, and we've built our team around treating our employees like family. We work hard, take pride in what we do, and make sure our people have the support they need to succeed.

We're currently looking for a Customer Success Representative who is professional, dependable, personable, and passionate about creating a great customer experience.

In this role, you'll be an important part of the customer journey—connecting with customers throughout the day, answering questions, addressing concerns, and helping them schedule appointments with ease. You'll be the friendly, dependable voice our customers interact with, making sure each conversation feels helpful, professional, and personalized from start to finish.

Requirements:

• Previous customer service, customer success, call center, appointment scheduling, or office experience preferred
• Excellent communication and interpersonal skills, especially over the phone
• Strong attention to detail and organizational skills
• Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Positive, professional attitude with a genuine desire to help and care for customers
• Comfortable working with computers, scheduling platforms, and learning new software systems
• Ability to work independently while also being a supportive and collaborative team player
• Reliable and comfortable working in an in-office, phone-based environment

Your Typical Schedule

Monday-Friday: Your schedule will fall between the hours of 7:00 AM and 7:00 PM, based on business needs. In office - Albany, NY!

Saturday: Rotation of Saturday morning once every 8 weeks.

Come Grow With Us!

What You Can Expect

When you join our team, you'll have access to a strong benefits package and the resources you need to do your job right, including:

• Competitive hourly pay with opportunities to earn weekly bonuses
• Paid vacation and sick time
• A Family First Vacation Day
• Health, dental, and vision coverage
• 401(k) plan with a 4% company match
• $50,000 of company-paid life insurance
• Paid training and professional development opportunities
• Consistent, year-round employment
• A dedicated personal workspace at our Albany office

A Team You'll Enjoy Being Part Of

We believe the people you work with matter just as much as the work itself. That's why we make an effort to create a workplace where employees can connect, have fun, and take care of themselves.

• On-site gym at our Albany location
• Free breakfast every Tuesday and Thursday
• Annual company picnic and holiday celebration
• Wellness activities and employee events including yoga and CPR training
• Family tubing days, volleyball, cornhole, and other team activities
• A company-wide commitment to our "Red Carpet Service" philosophy

Crisafulli Bros. has been around for more than eight decades because we know how to take care of our customers and our employees. If you're ready to join a company where your hard work is recognized, your voice matters, and your career can grow, we want to meet you.