Customer-Facing Business Support Specialist

Sandvik; Westminster (SC); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and disability保险

401(k) retirement plan

Professional development opportunities

Resumo da oferta

Sandvik Coromant in Westminster, SC is seeking a proactive Business Support Associate to enable efficient operations and support day-to-day activities. You will act as a central connector between customer engagement and internal coordination, driving consistent, high-quality service across inserts, powder, and tools operations.

You will lead site communications, coordinate customer visits, manage front office operations, and support HR and leadership with confidential administrative tasks.

Qualificações

• Associate’s or Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience)
• 3+ years of experience in administrative, customer-facing, or business support roles
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Exceptional communication, organizational, and interpersonal skills
• Ability to manage multiple priorities with a high level of accuracy and professionalism

Responsabilidades

• Support day-to-day business operations to ensure efficiency and continuity
• Coordinate activities and provide organizational support across the team
• Translate processes and guidelines into consistent, effective administrative and operational support
• Serve as the primary point of contact for all site visitors, ensuring a professional, welcoming, safe, and high-impact experience
• Coordinate and execute customer visits end-to-end, including scheduling, agenda alignment, facility readiness, presentations, and tours across multiple product lines
• Partner cross-functionally with Sales, Operations, and related leadership to ensure consistent messaging, preparedness, and follow-through for all customer interactions
• Continuously identify and implement improvements to elevate customer experience, responsiveness, and service quality standards
• Maintain and track customer visit metrics and feedback to support continuous improvement initiatives
• Provide high-level administrative and operational support to site leadership, management teams, and HR with discretion and confidentiality
• Prepare and analyze reports, presentations, and communications using advanced Microsoft Office skills
• Manage travel coordination and logistics for internal leaders, external guests, and customers
• Oversee front office operations including visitor management, mail distribution, and facility readiness
• Manage timekeeping support and temporary workforce coordination, including reporting to staffing agencies
• Lead and maintain site-wide communication channels, including digital displays, communication boards, and internal announcements
• Partner with leadership to translate business priorities into effective site communications
• Act as a liaison across departments to ensure alignment and coordination on key initiatives and events
• Plan, coordinate, and enhance employee engagement initiatives in partnership with HR
• Lead logistics and execution for site events, recognition programs, wellness initiatives, and team-building activities
• Foster a workplace culture centered on collaboration, inclusion, health & wellness, and continuous improvement
• Manage vendor relationships and procurement related to engagement activities, events, and promotional items
• Oversee the coordination and readiness of conference rooms, meeting spaces, and shared areas
• Plan and execute meetings, lunches, site tours, and large-scale events
• Maintain inventory and organization of office, kitchen, and event supplies
• Acts in accordance with a high safety culture and ISO standards compliance

Conhecimentos

Communication

Organizational skills

Multitasking

Customer-facing experience

Formação académica

Associate’s or Bachelor’s degree in Business Administration

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Sandvik Coromant in Westminster, SC is seeking a proactive Business Support Associate to enable efficient operations and support day-to-day activities. You will act as a central connector between customer engagement and internal coordination, driving consistent, high-quality service across inserts, powder, and tools operations.

You will lead site communications, coordinate customer visits, manage front office operations, and support HR and leadership with confidential administrative tasks.