Customer-Driven Sales Operations Specialist

Smith System®; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Smith System seeks a Sales Operations Specialist to partner with a Regional Sales team, deliver comprehensive sales support, and drive revenue in the assigned territory. You will resolve issues across customers, dealers, and internal teams while upholding the company’s service standards.

You will manage inbound leads, maintain Salesforce records, and provide technical guidance to sales reps, dealers, architects, designers, and end users.

Qualifications

• Minimum 5 years in customer service or inside sales.
• Experience supporting outside sales is highly preferred.
• Experience in furniture manufacturing or related durable goods is preferred.
• Experience supporting dealer networks or K-12 markets is a plus.
• Associate degree preferred; equivalent education considered.

Responsibilities

• Partner with a Regional Sales team to provide sales support and drive revenue in an assigned territory.
• Identify and resolve customer, dealer, and internal sales support issues for a seamless customer experience.
• Champion Smith System’s values and deliver an exceptional customer experience.
• Provide operational support to Regional Sales Managers, dealers, architects, designers, and end users via phone, email, live chat, and video meetings.
• Qualify inbound leads, create Salesforce records, and coordinate with RSMs and dealers for timely follow-up.
• Review customer specs and perform product cross-references and substitutions for bids/RFQs.
• Offer product recommendations, technical guidance, and compatibility information.
• Coordinate rendering and design requests with internal design resources for timely delivery.
• Develop knowledge of Smith System products and industry trends to recommend solutions.
• Foster relationships across Sales, Customer Service, Design, Marketing, and Ops.
• Identify process improvements to enhance service and efficiency.
• Perform additional duties and special projects; support Pacific or Mountain Time Zone.

Skills

Customer service

Organizational skills

Time management

Communication skills

Multitasking

Problem solving

MS Office

Video conferencing

Team player

Adaptability

Education

Associate degree or equivalent

Tools

Salesforce

Job description

Smith System seeks a Sales Operations Specialist to partner with a Regional Sales team, deliver comprehensive sales support, and drive revenue in the assigned territory. You will resolve issues across customers, dealers, and internal teams while upholding the company’s service standards.

You will manage inbound leads, maintain Salesforce records, and provide technical guidance to sales reps, dealers, architects, designers, and end users.