Customer Success & Sales Support Specialist

Wheeler Fleet Solutions; Grand Prairie (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Wheeler Fleet Solutions seeks a Customer Service representative to handle all aspects of customer service and provide support to the sales team. The role represents Wheeler in a professional and expert manner as a supplier, information resource, and customer service–oriented company.

The position involves taking calls, coordinating orders, processing emails, resolving complaints, and working with customers to optimize stocking levels.

Qualifications

• Experience taking customer calls and emails.
• Ability to coordinate orders and follow up promptly.
• Strong communication and problem-solving skills.

Responsibilities

• Take customer calls and perform required follow up.
• Place and coordinate customer orders as needed.
• Process customer emails and respond professionally.
• Increase customer experience and satisfaction.
• Determine proper stocking levels with customers.
• Follow up with customers on the same day of the initial call.
• Forward calls to research when needed.
• Convey part quality concerns to the appropriate department.
• Document and resolve complaints/escalate issues to management.

Skills

Call handling

Order processing

Customer follow-up

Problem escalation

Tools

CRM software

Email management

Job description

Wheeler Fleet Solutions seeks a Customer Service representative to handle all aspects of customer service and provide support to the sales team. The role represents Wheeler in a professional and expert manner as a supplier, information resource, and customer service–oriented company.

The position involves taking calls, coordinating orders, processing emails, resolving complaints, and working with customers to optimize stocking levels.