Customer Service Representative

Wheeler Fleet Solutions; Grand Prairie (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Wheeler Fleet Solutions seeks a Customer Service representative to handle all aspects of customer service and provide support to the sales team. The role represents Wheeler in a professional and expert manner as a supplier, information resource, and customer service–oriented company.

The position involves taking calls, coordinating orders, processing emails, resolving complaints, and working with customers to optimize stocking levels.

Qualifications

• Experience taking customer calls and emails.
• Ability to coordinate orders and follow up promptly.
• Strong communication and problem-solving skills.

Responsibilities

• Take customer calls and perform required follow up.
• Place and coordinate customer orders as needed.
• Process customer emails and respond professionally.
• Increase customer experience and satisfaction.
• Determine proper stocking levels with customers.
• Follow up with customers on the same day of the initial call.
• Forward calls to research when needed.
• Convey part quality concerns to the appropriate department.
• Document and resolve complaints/escalate issues to management.

Skills

Call handling

Order processing

Customer follow-up

Problem escalation

Tools

CRM software

Email management

Job description

Posted Wednesday, August 26, 2026 at 4:00 AM

SUMMARY:

The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.

DUTIES & RESPONSIBILITIES:

• Responsible for taking customer calls and required follow up
• Place/coordinate customer orders as needed
• Process customer emails
• Attempts to increase customer experience
• Work with customer to determine proper stocking levels
• Follow-up with customers on same day of original call
• Be able to realize research limitations and properly forward calls to the research department
• Evaluate and convey part quality concerns to appropriate department or leaders
• Document, monitor and resolve customer complaints/escalate customer issues to management as required