Customer Experience Specialist — Growth & Bonus Potential

Kelly Witt; Ridgeway (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Advancement

Job summary

Kelly Witt Insurance and Finacial Services is seeking a Customer Service Representative in Virginia to deliver exceptional customer experiences, handle policy inquiries, assist with updates, and support claims processing. You will work with the team to anticipate community needs and contribute to agency growth.

The role emphasizes empathy, accuracy, and a proactive approach to customer interactions, with potential internal advancement for driven, sales-minded candidates.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Onboarding new customers

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

ROLE DESCRIPTION:

As a customer service representative with Kelly Witt Insurance and Finacial Services, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Onboarding new customers

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.