Customer Success & Revenue Growth Specialist

Spectra Gutter Systems; Antioch (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Spectra Gutter Systems is seeking a Customer Service Specialist in the United States to deliver outstanding support as the main contact for customers. You will handle inquiries, resolve issues, and support retention while driving sales growth through upselling, cross-selling, and account development.

The role emphasizes strong communication, CRM proficiency, and the ability to collaborate with sales and operations to meet customer needs and grow revenue.

Qualifications

• High school diploma or GED required.
• 1–2 years in customer service or related roles preferred.
• Proficient with CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sales-minded with ability to identify growth opportunities.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other channels.
• Provide accurate, timely solutions while delivering exceptional customer service.
• Troubleshoot and resolve customer concerns and service issues.
• Document customer interactions and resolutions in company systems.
• Assist customers with order processing, product selection, pricing, and service requests.
• Develop strong knowledge of products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain customer relationships to support retention and growth.
• Support sales initiatives by promoting products and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs.

Skills

Communication skills

Sales mindset

Problem solving

Organizational skills

Customer service

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Spectra Gutter Systems is seeking a Customer Service Specialist in the United States to deliver outstanding support as the main contact for customers. You will handle inquiries, resolve issues, and support retention while driving sales growth through upselling, cross-selling, and account development.

The role emphasizes strong communication, CRM proficiency, and the ability to collaborate with sales and operations to meet customer needs and grow revenue.