Customer Success & Growth Specialist

Spectra Metals Sales, Inc; Antioch (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Spectra Gutter Systems, a leading manufacturer and distributor of aluminum rainware in North America, seeks a Customer Service Specialist to be the primary contact for customers and drive upselling opportunities.

In this role you will support order processing, deliver timely solutions, document interactions, and collaborate with sales and operations to meet customer needs while delivering exceptional service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving, organizational, and customer service skills.
• Sales-minded approach with the ability to identify growth opportunities and build customer relationships.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Provide accurate, timely solutions while delivering exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of company products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Skills

Customer service

Inside sales

Account management

CRM systems

Microsoft Office

Verbal communication

Written communication

Relationship building

Multitasking

Education

High school diploma or GED

Tools

CRM systems

MS Office

Job description

Spectra Gutter Systems, a leading manufacturer and distributor of aluminum rainware in North America, seeks a Customer Service Specialist to be the primary contact for customers and drive upselling opportunities.

In this role you will support order processing, deliver timely solutions, document interactions, and collaborate with sales and operations to meet customer needs while delivering exceptional service in a fast-paced environment.