261CSS - Customer Service Specialist

Spectra Gutter Systems; Antioch (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Spectra Gutter Systems is seeking a Customer Service Specialist in the United States to deliver outstanding support as the main contact for customers. You will handle inquiries, resolve issues, and support retention while driving sales growth through upselling, cross-selling, and account development.

The role emphasizes strong communication, CRM proficiency, and the ability to collaborate with sales and operations to meet customer needs and grow revenue.

Qualifications

• High school diploma or GED required.
• 1–2 years in customer service or related roles preferred.
• Proficient with CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sales-minded with ability to identify growth opportunities.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other channels.
• Provide accurate, timely solutions while delivering exceptional customer service.
• Troubleshoot and resolve customer concerns and service issues.
• Document customer interactions and resolutions in company systems.
• Assist customers with order processing, product selection, pricing, and service requests.
• Develop strong knowledge of products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain customer relationships to support retention and growth.
• Support sales initiatives by promoting products and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs.

Skills

Communication skills

Sales mindset

Problem solving

Organizational skills

Customer service

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Description

The Customer Service Specialist is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Provide accurate, timely solutions while delivering exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of company products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving, organizational, and customer service skills.
• Sales-minded approach with the ability to identify growth opportunities and build customer relationships.

Why Join Spectra?

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.