Customer Success Representative - Nashville, Tennessee

MissionHires; Nashville (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K

Vacation

Personal Days

Job summary

MissionHires is seeking a Customer Success Representative in Nashville, TN. This in-office role is crucial for liaising with customers and internal teams, resolving inquiries, processing orders, and ensuring customer satisfaction.

Ideal candidates will have a customer-first mindset, over 2 years of relevant experience, and strong communication skills. Eligible for comprehensive benefits including health insurance and 401K.

Qualifications

• Minimum 2 years of experience in customer service, preferably B2B in textiles or manufacturing.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office and CRM/ERP systems.

Responsibilities

• Respond promptly to customer inquiries via email, phone, and web.
• Process and track orders in ERP system.
• Coordinate with teams to resolve product/service issues.
• Support sales with follow-up and order confirmations.
• Maintain detailed customer records.

Skills

Customer-first mindset

Problem-solving ability

Excellent verbal and written communication

Organized and detail-oriented

Proficiency in Microsoft Office

Experience in customer service

Tools

CRM/ERP systems

Microsoft Excel

Job description

The Customer Success Representative serves as the essential liaison between our customers and internal teams. You will resolve inquiries, process orders, support account management, and enhance overall customer satisfaction. This is a critical role for maintaining blc TEXTILES’ reputation for responsiveness and customer care.

This is an in office position located in Bellevue, TN

Responsibilities

• Respond promptly to email, phone, and web inquiries about products, orders, pricing, and shipping
• Process and track orders in ERP system; manage backorders and inform customers of status
• Coordinate with manufacturing, quality control, and distribution teams to resolve product/service issues
• Support sales and inside sales with follow-up and order confirmations
• Maintain detailed customer records and communication logs
• Handle customer complaints professionally; elevate complex issues
• Contribute to continuous improvement by providing customer feedback on product performance and processes
• Stay informed on blc TEXTILES’ product lines and company updates
• Oversee and manage the entire sample process from initial request to final delivery, including all intermediate steps and related reporting responsibilities.

Requirements

• Experience: 2+ years in customer service (B2B experience preferred, ideally in textiles, manufacturing, distribution, or hospitality)
• Communication: Excellent verbal and written skills—professional, clear, and solutions-oriented
• Technical:
  • Comfortable with Microsoft Office, and CRM/ERP systems; fast learner
  • Excel proficiency required
• Personal Traits:
  • Customer-first mindset and problem-solving ability
  • Organized, detail-oriented, with strong follow-through
  • Collaborative team player in a fast-paced, results-driven environment
  • Commitment to personal growth and development

Benefits

You will be eligible for Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, 401K, Vacation, and Personal Days.