Customer Care Representative - Nashville, Tennessee

MissionHires; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K

Vacation

Personal Days

Job summary

MissionHires is seeking a Customer Care Representative to serve as the liaison between customers and internal teams in Nashville, TN. This in-office role involves responding to inquiries, processing orders, and enhancing customer satisfaction.

The ideal candidate should have over 2 years of customer service experience, strong communication, and proficiency in Microsoft Office. Eligible benefits include Health Insurance, 401K, and paid time off.

Qualifications

• 2+ years in customer service, ideally in B2B textiles, manufacturing, or hospitality.
• Excellent verbal and written communication skills.
• Comfortable with Microsoft Office and fast learner with systems.

Responsibilities

• Respond promptly to inquiries about products, orders, and pricing.
• Process orders and manage backorders in ERP system.
• Coordinate with teams to resolve product/service issues.
• Maintain customer records in HubSpot.
• Handle customer complaints professionally.
• Manage the sample process from request to delivery.

Skills

Customer service experience

Verbal and written communication

Technical proficiency in Microsoft Office

Excel proficiency

Problem-solving ability

Detail-oriented

Collaborative team player

Tools

HubSpot

ERP systems

Job description

The Customer Care Representative serves as the essential liaison between our customers and internal teams. You will resolve inquiries, process orders, support account management, and enhance overall customer satisfaction. This is a critical role for maintaining blc TEXTILES’ reputation for responsiveness and customer care.

This is an in office position located in Bellevue, TN

Responsibilities

• Respond promptly to email, phone, and web inquiries about products, orders, pricing, and shipping
• Process and track orders in ERP system; manage backorders and inform customers of status
• Coordinate with manufacturing, quality control, and distribution teams to resolve product/service issues
• Support sales and inside sales with follow-up and order confirmations
• Maintain detailed customer records and communication logs in HubSpot
• Handle customer complaints professionally; elevate complex issues
• Contribute to continuous improvement by providing customer feedback on product performance and processes
• Cultivate account growth by aligning customer goals with new and existing product offerings.
• Stay informed on blc TEXTILES’ product lines and company updates
• Oversee and manage the entire sample process from initial request to final delivery, including all intermediate steps and related reporting responsibilities.

Requirements

• Experience: 2+ years in customer service (B2B experience preferred, ideally in textiles, manufacturing, distribution, or hospitality)
• Communication: Excellent verbal and written skills—professional, clear, and solutions-oriented
• Technical: Comfortable with Microsoft Office, and HubSpot/ERP systems; fast learner
• Excel proficiency required
• Personal Traits:
  • Customer-first mindset and problem-solving ability
  • Organized, detail-oriented, with strong follow-through
  • Collaborative team player in a fast-paced, results-driven environment
  • Commitment to personal growth and development

Benefits

You will be eligible for Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, 401K, Vacation, and Personal Days.