Customer Relations Representative

Corpay; Brentwood (TN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) enrollment

Generous PTO

Virtual fitness classes

Employee discounts

Philanthropic initiatives

Job summary

Corpay is seeking a Customer Relations Representative to join our Fuel Division in Brentwood, TN. You will support NAT/NAL lines of business with inbound/outbound calls, email case management, and problem resolution, delivering exceptional B2B customer service.

Responsibilities include case management, calls, and collaboration with internal teams. Training lasts six weeks onsite in Brentwood, followed by a hybrid work environment with company-provided equipment.

Qualifications

• Minimum 2 years of office, customer service, or call center experience.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Excellent verbal and written communication skills.

Responsibilities

• Manage approximately 30 customer cases per shift via email and phone.
• Handle inbound/outbound customer calls professionally and efficiently.
• Provide support to business clients and cardholders, ensuring satisfaction and retention.
• Investigate and resolve customer issues quickly and accurately.
• Utilize Salesforce, Microsoft Outlook, and other internal tools to manage case workloads.
• Collaborate with internal departments to provide timely resolutions.
• Maintain strong knowledge of products, services, policies, and procedures.
• Meet productivity, quality, and performance standards.

Skills

Customer service

Office experience

Multitasking

Communication

Education

High school diploma

Tools

Salesforce

Microsoft Outlook

Job description

Schedule: 1st, 2nd, or 3rd Shift Available

Corpay is currently seeking a Customer Relations Representative to join our Fuel Division in Brentwood, TN. This role supports our NAT/NAL lines of business by providing exceptional business-to-business (B2B) customer service through inbound and outbound calls, email case management, and problem resolution.

If you thrive in a fast-paced environment, enjoy helping customers, and are looking for a career growth opportunity with a leading organization, we'd love to hear from you.

What You'll Do

• Manage approximately 30 customer cases per shift through email and phone support.
• Handle inbound and outbound customer calls professionally and efficiently.
• Provide support to business clients and cardholders, ensuring customer satisfaction and retention.
• Investigate and resolve customer issues quickly and accurately.
• Utilize Salesforce, Microsoft Outlook, and other internal tools to manage case workloads and priorities.
• Collaborate with internal departments to provide timely customer resolutions.
• Maintain strong knowledge of products, services, policies, and procedures.
• Meet productivity, quality, and performance standards.
• Six weeks of hands-on onsite training in Brentwood.
• Hybrid work environment following training.
• Company-issued equipment provided.
• Dedicated workspace when working onsite.
• Ongoing coaching and development opportunities.

Schedule

• 1st, 2nd, and 3rd shift opportunities available.
• 5 days on / 2 days off schedule.
• Some late 2nd and 3rd shift schedules may be primarily remote after training.
• Earliest shift start: 5:00 AM.
• Latest shift end: 12:00 AM to 1:00 AM.

Required Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of office, customer service, or call center experience.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Proven customer service and problem-solving abilities.

Preferred Qualifications

• Business-to-business (B2B) customer service experience.
• Call center experience.
• Dispatching experience.
• Experience using Salesforce and Microsoft Outlook.

What We're Looking For

• Customer-focused mindset.
• Strong critical thinking and problem-solving skills.
• Adaptability and professional communication.
• Ability to multitask and prioritize effectively.
• Reliable attendance and commitment to quality service.
• Medical, Dental & Vision coverage beginning the first month after hire.
• 401(k) enrollment (subject to eligibility requirements).
• Generous PTO package including vacation, sick, personal, volunteer time, and company holidays.
• Company-sponsored virtual fitness classes.
• Employee discounts on wireless services, gyms, rental cars, and more.
• Philanthropic initiatives supporting local and national organizations.
• Fun, team-oriented culture with contests, recognition programs, and prizes.

Interview Process

• 30-minute virtual interview with hiring leaders.
• Interviews conducted Monday through Friday between 9:30 AM and 3:30 PM CST.