Customer Success Representative (Fully Remote)

Newton; United States; Remote; USD 28,000 - 43,000; Full time

Job summary

Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.

The supported role centers on delivering exceptional help desk support, guiding customers through signup, identity verification, and screening checks, and resolving inquiries via live chat.

Qualifications

• Experience in customer service in contact centre, retail, or service environment.
• Adaptable to new processes in a fast-paced, changing environment.
• Tech-savvy with excellent typing and communication skills.

Responsibilities

• Provide exceptional support to customers and ensure a positive experience.
• Address inquiries, resolve issues, and build strong relationships.
• Guide customers through signup, identity verification, and screening checks.
• Adhere to a daily schedule of help desk support through live chat.
• Advocate for customers by providing feedback to stakeholders.

Skills

Customer service

Clear communication

Typing speed

Problem solving

Job description

• Provide exceptional support to customers, ensuring a positive experience.
• Address customer inquiries, resolve issues, and build strong relationships.
• Work remotely across Canada with a collaborative team.

Responsibilities:

• Guide customers through signup, identity verification, and screening checks.
• Adhere to a daily schedule of help desk support through live chat.
• Advocate for customers by providing feedback to stakeholders.

Who you are:

• Experience in customer service in contact centre, retail, or service environment.
• Adaptable to new processes in a fast-paced, changing environment.
• Tech-savvy with excellent typing and communication skills.

Newton

Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.