Remote Customer Success Specialist (Canada)

Newton; United States; À distance; USD 28 000 - 43 000; Plein temps

Résumé du poste

Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.

The supported role centers on delivering exceptional help desk support, guiding customers through signup, identity verification, and screening checks, and resolving inquiries via live chat.

Qualifications

• Experience in customer service in contact centre, retail, or service environment.
• Adaptable to new processes in a fast-paced, changing environment.
• Tech-savvy with excellent typing and communication skills.

Responsabilités

• Provide exceptional support to customers and ensure a positive experience.
• Address inquiries, resolve issues, and build strong relationships.
• Guide customers through signup, identity verification, and screening checks.
• Adhere to a daily schedule of help desk support through live chat.
• Advocate for customers by providing feedback to stakeholders.

Connaissances

Customer service

Clear communication

Typing speed

Problem solving

Description du poste

Newton is a Canadian cryptocurrency trading platform that aims to make financial freedom accessible to everyone. They have a remote team across Canada, with a culture focused on customer first, collaboration, and continuous improvement.

The supported role centers on delivering exceptional help desk support, guiding customers through signup, identity verification, and screening checks, and resolving inquiries via live chat.