Customer Success Representative

ArcLight Consulting; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic consulting company is seeking a highly motivated Customer Success Representative to aid clients with Oracle HCM and ERP Cloud applications. Responsibilities include supporting system operations, ticket tracking, and maintaining quality in customer service. Candidates should have strong interpersonal skills and an associate degree in a relevant field. This position offers remote work flexibility anywhere in the United States with possible minimal travel requirements.

Qualifications

• Excellent interpersonal, communication and presentation skills required.
• Self-motivated and able to manage work priorities essential.
• Ability to work effectively in a remote environment.

Responsibilities

• Perform documented procedures for effective operations.
• Provide upgrade support and operational assistance.
• Handle ticket tracking and escalate requests.

Skills

Excellent interpersonal skills

Strong communication skills

Presentation skills

Self-motivated

Ability to work remotely

Education

Associate degree in Computer Science or Business

Job description

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications.

• Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint
• Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance
• Complete light triage and ticket tracking for our customers as necessary
• Ensure all system administration tasks for the customer are handled within active shift
• Navigate required systems to log appropriate My Oracle Support service requests
• Execute Test Strategy and analyst test results
• Maintain documentation of test results
• Respond quickly to customer requests for escalations
• React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager
• Apply and maintain quality standards of Customer Success Product Offering
  

Skills & Requirements

• Excellent interpersonal, communication and presentation skills
• Self-motivated and able to plan work effort and manage priorities
• Ability to effectively work in a remote model with clients and peers
• Associate degree in Computer Science, Business or equivalent
• Can be based anywhere in the US
• Minimal travel may be required as per need basis