Customer Success Representative

The Celina Company, LLC (CELINA); Celina (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Time Off

9 paid holidays

Retirement savings plan with company-m

Training and development opportunities

Supplemental insurance options

Job summary

Celina Tent, Inc is seeking a Customer Success Representative to provide responsive, accurate service while supporting sales and order fulfillment. You will work with customers and internal teams to manage orders, resolve issues, and ensure a positive experience from inquiry through delivery.

Join a team that values accountability, teamwork, and growth. This on-site role offers medical, dental, and vision benefits, PTO, holidays, and development opportunities in a manufacturing environment

Qualifications

• 1–3 years of customer service, sales support, or order processing experience preferred.
• B2B or manufacturing experience is a plus.
• Experience with ERP and CRM systems such as Acumatica and HubSpot preferred.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong communication, organization, and problem-solving skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused, dependable, and team-oriented.

Responsibilities

• Serve as primary point of contact for customers by phone and email.
• Provide timely information on products, pricing, availability, lead times, and order status.
• Process and manage customer orders in ERP from entry through fulfillment.
• Proactively communicate order updates, changes, delays, and resolutions.
• Support Inside and Outside Sales with quotes, order entry, follow-up, and customer needs.
• Identify upsell and cross-sell opportunities.
• Maintain accurate customer and opportunity information in HubSpot.
• Coordinate with Sales, Production, Distribution, and Supply Chain to support on-time delivery.
• Resolve customer concerns involving orders, delivery, quality, returns, and warranties.
• Manage warranty claims and return requests according to company policy.
• Assist with customer outreach, promotions, and collection efforts as needed.
• Identify opportunities to improve processes and the overall customer experience.
• Print Market responsibilities: lead for custom printed orders; manage print projects; coordinate artwork with Art team.

Skills

Customer service

Order processing

ERP systems

HubSpot

Tools

Acumatica

HubSpot

Excel

Outlook

Job description

Built Here. Built Right. Built Together.

Since 1996, CELINA has grown from a family-owned tent company into a national manufacturer serving commercial event professionals, industrial operations, and the U.S. defense community.

We don’t just sell tents.

We design, engineer, manufacture, weld, sew, print, assemble, and ship American-made fabric structures used across the country — from wedding venues and rental yards to job sites and military installations.

If you’re looking for work that matters — and a team that takes pride in what it builds — you’ll find it here.

Why Work at CELINA?

American Manufacturing
Our products are built right here in Celina, Ohio. We operate large-scale production facilities with in-house engineering, welding, sewing, and printing.

Real Responsibility
You won’t be a number. Whether you’re on the production floor, in engineering, sales, logistics, or administration — your work directly impacts customers nationwide.

Growth and Stability
We’ve been growing for 30 years. With expansion into industrial and military markets, we continue to invest in equipment, people, and long-term careers.

Education-Driven Culture
We believe in developing our people the same way we develop our customers — through training, mentorship, and hands‑on learning. From entry‑level manufacturing roles to leadership positions, we promote from within whenever possible.

Who We’re Looking For

We’re hiring individuals who:

Take pride in quality workmanship

Show up ready to work as part of a team

Value accountability and ownership

Want to build something lasting

Manufacturing and Production

Welding and Fabrication

Sewing and Textile Assembly

Engineering and Product Development

Sales and Customer Support

Marketing

Logistics and Fulfillment

Administration and Operations

What We Offer

• Competitive wages
• Paid time off
• Overtime opportunities
• Career advancement paths
• A clean, organized manufacturing environment
• Most importantly, we offer meaningful work in an industry that supports real-world infrastructure — events, job sites, emergency response, and defense operations.

Manufacturing With Purpose

Our commercial tents support event professionals nationwide.

Our industrial structures protect crews and equipment on active job sites.

Our military shelters support training environments and deployed operations for our warfighters.

When you work at CELINA, you’re not just building fabric structures.

You’re helping build environments where people gather, work, and serve.

Join the Team

Position: Customer Success Representative

Location: Celina, OH

Remote Status: On-Site

Job Id: 136

# of Openings: 1

Customer Success Representative

Celina Tent, Inc is looking for a Customer Success Representative (CSR) to provide responsive, accurate, and professional service while supporting sales and order fulfillment. This role works directly with customers and internal teams to manage orders, resolve issues, and ensure a positive experience from inquiry through delivery.

What You’ll Do

• Serve as a primary point of contact for customers by phone and email.
• Provide timely & accurate information on products, pricing, availability, lead times, and order status.
• Process and manage customer orders in our ERP from entry through fulfillment.
• Proactively communicate order updates, changes, delays, and resolutions.
• Support Inside and Outside Sales with quotes, order entry, follow-up, and customer needs.
• Identify appropriate upsell and cross-sell opportunities.
• Maintain accurate customer and opportunity information in HubSpot.
• Coordinate with Sales, Production, Distribution, and Supply Chain to support accurate and on-time delivery.
• Resolve customer concerns involving orders, delivery, quality, returns, and warranties.
• Manage warranty claims and return requests according to company policy.
• Assist with customer outreach, promotions, and collection efforts as needed.
• Identify opportunities to improve processes and the overall customer experience.
• Other duties may be assigned based on business needs.

Print Market Responsibilities – If Assigned

• Serve as the sales lead for custom printed orders.
• Manage print projects from customer inquiry through delivery.
• Coordinate artwork, renderings, and approvals with customers and the Art team.

What We’re Looking For

• 1–3 years of customer service, sales support, or order processing experience preferred.
• B2B or manufacturing experience is a plus.
• Experience with ERP and CRM systems such as Acumatica and HubSpot preferred.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong communication, organization, and problem‑solving skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused, dependable, and team‑oriented.

How You’ll Contribute

This position supports CELINA’s key business goals by helping convert opportunities into orders, ensuring accurate order processing, supporting on-time delivery, protecting profitability, and providing excellent customer experience.

Why CELINA?

Since 1996, CELINA has grown into a nationally recognized American manufacturer serving commercial, industrial, event, emergency response, and U.S. government customers.

What We Offer

• Competitive starting pay
• Medical, dental, and vision benefits
• Supplemental insurance options
• Paid Time Off
• 9 paid holidays
• Additional paid time off between Christmas Eve and New Year’s Day
• Retirement savings plan with company match
• Training and development opportunities

CELINA is an Equal Opportunity Employer and does not discriminate based on any protected status under applicable law. For further information, please review theKnow Your Rights notice from the Department of Labor.