Customer Success Pro — ERP & Orders (Manufacturing)

The Celina Company, LLC (CELINA); Celina (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Time Off

9 paid holidays

Retirement savings plan with company-m

Training and development opportunities

Supplemental insurance options

Job summary

Celina Tent, Inc is seeking a Customer Success Representative to provide responsive, accurate service while supporting sales and order fulfillment. You will work with customers and internal teams to manage orders, resolve issues, and ensure a positive experience from inquiry through delivery.

Join a team that values accountability, teamwork, and growth. This on-site role offers medical, dental, and vision benefits, PTO, holidays, and development opportunities in a manufacturing environment

Qualifications

• 1–3 years of customer service, sales support, or order processing experience preferred.
• B2B or manufacturing experience is a plus.
• Experience with ERP and CRM systems such as Acumatica and HubSpot preferred.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong communication, organization, and problem-solving skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused, dependable, and team-oriented.

Responsibilities

• Serve as primary point of contact for customers by phone and email.
• Provide timely information on products, pricing, availability, lead times, and order status.
• Process and manage customer orders in ERP from entry through fulfillment.
• Proactively communicate order updates, changes, delays, and resolutions.
• Support Inside and Outside Sales with quotes, order entry, follow-up, and customer needs.
• Identify upsell and cross-sell opportunities.
• Maintain accurate customer and opportunity information in HubSpot.
• Coordinate with Sales, Production, Distribution, and Supply Chain to support on-time delivery.
• Resolve customer concerns involving orders, delivery, quality, returns, and warranties.
• Manage warranty claims and return requests according to company policy.
• Assist with customer outreach, promotions, and collection efforts as needed.
• Identify opportunities to improve processes and the overall customer experience.
• Print Market responsibilities: lead for custom printed orders; manage print projects; coordinate artwork with Art team.

Skills

Customer service

Order processing

ERP systems

HubSpot

Tools

Acumatica

HubSpot

Excel

Outlook

Job description

Celina Tent, Inc is seeking a Customer Success Representative to provide responsive, accurate service while supporting sales and order fulfillment. You will work with customers and internal teams to manage orders, resolve issues, and ensure a positive experience from inquiry through delivery.

Join a team that values accountability, teamwork, and growth. This on-site role offers medical, dental, and vision benefits, PTO, holidays, and development opportunities in a manufacturing environment