Customer Success & Relations Specialist

Ben Mayer - State Farm Agent; Neenah (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Disability insurance

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Ben Mayer - State Farm Agent is a locally owned State Farm agency in Neenah, Wisconsin. The team emphasizes work-life balance, community involvement, and a growth mindset as it expands from five to seven or eight members.

The Customer Relations Representative role focuses on delivering exceptional service, resolving inquiries, and supporting the agency's community and sales objectives while offering internal growth possibilities.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Ben Mayer - State Farm Agent is a locally owned State Farm agency in Neenah, Wisconsin. The team emphasizes work-life balance, community involvement, and a growth mindset as it expands from five to seven or eight members.

The Customer Relations Representative role focuses on delivering exceptional service, resolving inquiries, and supporting the agency's community and sales objectives while offering internal growth possibilities.