Customer Relations Representative - State Farm Agent Team Member

Ben Mayer - State Farm Agent; Neenah (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Disability insurance

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Ben Mayer - State Farm Agent is a locally owned State Farm agency in Neenah, Wisconsin. The team emphasizes work-life balance, community involvement, and a growth mindset as it expands from five to seven or eight members.

The Customer Relations Representative role focuses on delivering exceptional service, resolving inquiries, and supporting the agency's community and sales objectives while offering internal growth possibilities.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Benefits:

• Disability insurance
• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

Our agency opened in 2016 and has grown into a high-performing team of five, with plans to expand to seven or eight in the near future. I graduated from the University of Wisconsin Green Bay and spent several years in leadership and sales before opening my own agency. That background has helped shape a team culture rooted in both performance and people.

We strongly value work-life balance, offering flexibility with schedules and time off so our team can thrive both inside and outside the office. Community involvement is also a big part of who we are - we volunteer at our kids’ schools, sponsor local golf outings, participate in Fox Crossing Fire Safety Day and Trunk or Treat, and support the kids recreation program through Fox Crossing Parks and Rec.

We’re proud to be one of the top-performing offices within State Farm, earning distinctions such as Presidents Club, Exotic Ambassador Club, and Chairman’s Circle, along with industry recognition through Million Dollar Round Table. But just as important — we accomplish all of this while having fun together as a team.

If you’re looking to join a winning team that values balance, community, and excellence, this could be a great place for you to grow.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Ben Mayer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.