Customer Success & Relations Manager | Commission

Synergy3 Home Solutions; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental 100% company-paid

401(k) with company match

Paid holidays and vacation time

Job summary

Synergy3, a family-oriented HVAC service leader in Philadelphia, seeks a Customer Service/Relations Manager to be the main contact for customers and to support the growing Sales Team. If you thrive in a fast-paced environment, you excel at building customer rapport and solving problems, we want you.

You should be independent, a fast learner, personable, and tech-savvy. The ideal candidate values quality communication and respect, and is proud to be recognized as one of the Best HVAC Companies to

Qualifications

• GED required.
• Mid-Level experience (3-5 years).
• Excellent communication skills, strong problem-solving and de‑escalation abilities, and a true customer-experience mindset.
• Highly proficient in CRM/ERP software with the ability to multitask and prioritize.
• Ability to thrive in a tight-knit team environment working seamlessly with internal departments.
• Spanish language proficiency is a plus.

Responsibilities

• Answer 80% of all calls within 20 seconds and maintain multi-channel communication (phone, email, text, chat). Provide knowledgeable answers to service inquiries and perform basic troubleshooting over the phone.
• Contact and track incoming leads based on source tags. Schedule jobs for technicians, evaluators, and installers. Follow up on opportunities and assist in renewals.
• Perform data entry in ERP systems and process customer payments; gather feedback for the team and coordinate with technicians and sales reps for accurate reporting.
• Prepare and submit permit packets to township offices, including NJ mechanical permit applications and subcode forms; communicate with clerks and inspectors, and prepare checks for permits.
• Participate in daily operations meetings and provide general administrative support, including office-supply management.

Skills

Excellent communication

Problem-solving

Customer-experience mindset

CRM/ERP proficiency

Team fit

Spanish language (bonus)

Education

GED

Tools

CRM/ERP software

Job description

Synergy3, a family-oriented HVAC service leader in Philadelphia, seeks a Customer Service/Relations Manager to be the main contact for customers and to support the growing Sales Team. If you thrive in a fast-paced environment, you excel at building customer rapport and solving problems, we want you.

You should be independent, a fast learner, personable, and tech-savvy. The ideal candidate values quality communication and respect, and is proud to be recognized as one of the Best HVAC Companies to