Customer Success & Purchasing Specialist

Market Value Inc.; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Market Value Southwest in Milwaukee, WI is seeking a Customer Success Associate to guide customers through product selection and purchasing experiences. You will understand individual needs, explain features and options, and help customers feel confident in their choices.

You will work with prospective and existing customers, providing clear information, coordinating enrollment or purchase steps, and ensuring smooth post-purchase support and satisfaction through proactive communication.

Qualifications

• Bachelor’s degree or 1–2 years of experience in sales, customer engagement, hospitality, or related field.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable communication style.
• Ability to understand customer preferences and provide appropriate guidance.
• Comfortable discussing products, services, and purchasing options.
• Strong listening skills and attention to customer questions.
• Ability to explain information clearly and accurately.
• Good judgment and practical problem-solving abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Engage prospective and existing customers in professional, helpful conversations.
• Ask relevant questions to understand customer interests, preferences, and expectations.
• Introduce available products and services that align with individual customer needs.
• Explain product features, service options, and purchasing information.
• Help customers evaluate different selections and understand alternatives.
• Assist customers with completing purchases, registrations, or service enrollments.
• Ensure required customer information and purchase-related details are accurately recorded.

Job description

Market Value Southwest in Milwaukee, WI is seeking a Customer Success Associate to guide customers through product selection and purchasing experiences. You will understand individual needs, explain features and options, and help customers feel confident in their choices.

You will work with prospective and existing customers, providing clear information, coordinating enrollment or purchase steps, and ensuring smooth post-purchase support and satisfaction through proactive communication.