Customer Service Project Coordinator

Lakeside Manufacturing, Inc; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Lakeside Manufacturing, Inc is seeking a Customer Service Project Coordinator to serve as the primary liaison between customers, sales representatives, and manufacturing operations. This role manages quotations, order accuracy, and project communication from quote through delivery.

Responsibilities include coordinating with Sales, Engineering, Production, Purchasing, and Customer Service teams, tracking quote activity, and maintaining CRM/order records to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service, sales support, project coordination, or order management experience preferred.
• Experience with CRM and ERP systems preferred.
• Proficiency in Microsoft Office, including Excel and Outlook.

Responsibilities

• Process customer quote requests and maintain quote records.
• Track quote activity and coordinate revisions.
• Review purchase orders against approved quotations for accuracy.
• Resolve discrepancies involving pricing, specifications, quantities, and lead times.
• Coordinate with Sales, Engineering, Production, Purchasing, and Customer Service teams.
• Communicate production, material, scheduling, and shipping updates to customers.
• Coordinate shipping arrangements and delivery communication.
• Maintain accurate CRM and order management records.
• Support continuous improvement initiatives and reporting activities.

Skills

Communication

Organization

Problem-solving

Education

High School Diploma or GED

Tools

CRM systems

ERP systems

Microsoft Excel

Outlook

Job description

About Lakeside Manufacturing

Lakeside Manufacturing is a trusted manufacturer of high-quality stainless steel equipment used in healthcare, foodservice, and industrial environments. We are committed to craftsmanship, operational excellence, and continuous improvement.

We are seeking a Customer Service Project Coordinator to serve as the primary liaison between customers, sales representatives, and manufacturing operations. This role manages customer quotations, order accuracy, project communication, and coordination across departments to ensure a seamless customer experience from quote through delivery.

Key Focus of the Role

Coordinate customer projects through the quotation and order fulfillment process while ensuring accuracy, timely communication, and exceptional customer service.

Responsibilities

• Process customer quote requests and maintain quote records.
• Track quote activity and coordinate revisions.
• Review purchase orders against approved quotations for accuracy.
• Resolve discrepancies involving pricing, specifications, quantities, and lead times.
• Coordinate with Sales, Engineering, Production, Purchasing, and Customer Service teams.
• Communicate production, material, scheduling, and shipping updates to customers.
• Coordinate shipping arrangements and delivery communication.
• Maintain accurate CRM and order management records.
• Support continuous improvement initiatives and reporting activities.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service, sales support, project coordination, or order management experience preferred.
• Experience with CRM and ERP systems preferred.
• Proficiency in Microsoft Office, including Excel and Outlook.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Manufacturing experience preferred.

Why Join Lakeside Manufacturing?

• Stable and growing manufacturing company
• Collaborative team environment
• Opportunity to work cross-functionally across multiple departments
• Career growth and development opportunities
• Strong commitment to customer satisfaction and quality
• Competitive pay and benefits package