Customer Service Representative / Project Coordinator

Green Bay Packaging; Town of Caledonia (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Green Bay Packaging is seeking a dedicated Customer Service professional in Wisconsin. The role focuses on building strong customer relationships via phone, email, and in person, while coordinating purchases and inventory levels to meet customer needs.

The ideal candidate has 2–3 years in customer service, excellent communication skills, and the ability to work with various internal teams. A high level of detail and self-motivation are essential.

Qualifications

• High school diploma required, Associates or Bachelor's degree preferred.
• Strong customer orientation.
• A minimum of 2-3 years in a Customer Service environment or related field; corrugated experience is a plus.
• Superior organizational and time management skills.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with customers.
• Must interact with all company levels.
• Self-starter with ability to work without supervision.
• High attention to detail and ability to troubleshoot customer issues.

Responsibilities

• Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
• Review purchase requirements and initiate the process.
• Communicate effectively with internal and external customers.
• Monitor and replenish customer inventories and execute purchases.
• Identify issues, evaluate options, and communicate requirements to team.
• Coordinate of assigned projects and keep documentation.
• Maintain technical competency and stay current with processes.
• Resolve customer inquiries and complaints with the customer service manager.

Skills

Customer orientation

Verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

Self-starter

Attention to detail

Microsoft Office

Education

High school diploma

Associates or Bachelor's preferred

Tools

CRM software

Job description

Description

Responsibilities

• Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.


• Reviews the purchase requirements for each job; initiates the process.


• Communicate effectively and professionally in all forms of communication with internal and external customers.


• Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.


• Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.


• Manage the collection, analysis, documentation and coordination of assigned projects.


• Maintain technical competency and remain current in changes in processes and procedures.


• Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.


• Abide by all company policies and procedures, including practice safe work habits.


• Serve as a liaison to customers, sales, customer service, design and manufacturing.


• Maintain regular attendance as required by your position.


• Promotes a positive working environment supporting GBP's teamwork concept.


• Assists the management team with special projects as assigned.


• Operate customer or inventory management software systems.


• Present information in one-on-one and small group settings.

Qualifications

• High school diploma required, Associates or Bachelor's degree preferred.


• Strong customer orientation.


• A minimum of 2-3 years in a Customer Service environment or related field. Experience in corrugated is a plus!


• Superior organizational and time management skills. *


• Excellent verbal and written communication skills.


• Exceptional interpersonal skills with previous experience interfacing with customers.


• Must be able to interact with all levels within the Company.


• Self-starter with the ability to work without direct supervision.


• High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.


• Computer skills with working knowledge of Microsoft Office software.


• Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment.

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.