Global Customer Support & Projects Specialist

Interface; Phoenix (AZ); Remote; USD 42,000 - 64,000; Full time

Job summary

Interface is a global flooring and sustainability leader. This Customer Support Specialist role supports customers and partners with Account Executives to drive projects from lead to order while coordinating with design, procurement, and warehouse teams for timely delivery.

The position emphasizes strong organization, communication, and problem-solving in a fast-paced environment, with a Western US base and standard 8 am–5 pm PST hours.

Qualifications

• Ability to prioritize multiple, simultaneous assignments in a fast-paced environment.
• Excellent interpersonal communication and collaboration with cross-functional teams.
• Proactive problem-solving and organization to support customers and accounts.
• Technical aptitude to learn product specs, installation processes, and uses.
• Proficient with Microsoft Office Suite and related tools.

Responsibilities

• Handle order entry and related CRM tasks; undergo full training on CS responsibilities.
• Coordinate with Account Executives to move projects from lead to purchase order.
• Engage with Contractors, Architects, Designers, and End Users to promote solutions.
• Execute weekly CRM tasks for accounts and opportunities.
• Assist with color selections, samples, and inventory coordination for timely installations.
• Collaborate with technical teams to prepare mock-ups and sales trials for customers.
• Conduct regular calls with the AE to review progress and plan next steps.
• Obtain POs from contractors to meet monthly sales targets.
• Prepare freight quotes and coordinate with warehouse for costs and shipments.
• Support purchasing to manage customs processes.

Skills

Prioritization

Interpersonal communication

Team mentality

Technical aptitude

MS Office

Tools

Microsoft Office

Job description

Interface is a global flooring and sustainability leader. This Customer Support Specialist role supports customers and partners with Account Executives to drive projects from lead to order while coordinating with design, procurement, and warehouse teams for timely delivery.

The position emphasizes strong organization, communication, and problem-solving in a fast-paced environment, with a Western US base and standard 8 am–5 pm PST hours.