Customer Success Project Coordinator — Training Included

Catapult, North Carolina; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Catapult is seeking a highly organized, customer-focused professional to support our custom fabrication department in Charlotte, NC. This role serves as the primary point of contact for customers, handling quotes, orders, and coordination with internal teams.

Training provided to learn products and processes, with emphasis on accuracy and timely updates. The ideal candidate thrives in a fast-paced environment, manages multiple priorities, and delivers outstanding service while maintaining

Qualifications

• 3+ years of experience in order processing, project coordination, administrative support, customer service, or inside sales.
• Exceptional organizational and multitasking skills.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Proven customer service experience.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Ability to manage multiple projects and priorities simultaneously.
• Ability to learn new systems, products, and processes quickly.
• Self-motivated, dependable, and adaptable.

Responsibilities

• Serve as the primary contact for customer inquiries about custom color and fabrication requests.
• Communicate with customers via phone and email throughout quoting, ordering, and production.
• Provide timely updates and ensure an exceptional customer experience from start to finish.
• Coordinate with production, warehouse, and internal teams to support customer needs.
• Prepare and process quotes for custom orders and product modifications.
• Coordinate order approvals, deposits, production releases, and related documentation.
• Ensure customer specifications are accurately communicated to production teams.
• Assist with order tracking and status updates.
• Maintain accurate records, tracking logs, and order documentation.
• Create purchase orders and process internal documentation for custom orders.
• Monitor active projects to ensure deadlines and production requirements are met.
• Support continuous improvement of departmental processes and procedures.
• Learn products, fabrication processes, and order procedures (training provided).
• Assist with product conversion information and component requirements.
• Support production documentation, labeling, and custom order release activities.
• Help coordinate specialty parts and custom project requirements as needed.

Skills

Order processing

Project coordination

Administrative support

Customer service

Inside sales

Multitasking

Attention to detail

Written & verbal communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

Catapult is seeking a highly organized, customer-focused professional to support our custom fabrication department in Charlotte, NC. This role serves as the primary point of contact for customers, handling quotes, orders, and coordination with internal teams.

Training provided to learn products and processes, with emphasis on accuracy and timely updates. The ideal candidate thrives in a fast-paced environment, manages multiple priorities, and delivers outstanding service while maintaining