Customer Success & Project Coordinator

Vertiv; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Vertiv in Lincoln, NE is seeking a Sales Support Coordinator to join onsite. You will be the central point for key customer accounts, coordinating projects from order to delivery and working with sales, operations, and service teams to ensure a seamless experience.

The role focuses on organizing project plans, tracking timelines and resources, and driving timely, accurate updates across departments. A fast-paced environment requires strong communication and problem-solving skills.

Qualifications

• 1–3 years of experience in customer service, sales support, project coordination, or operations.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and ability to collaborate across teams.
• Comfortable working in a fast-paced, team-oriented environment.
• Problem-solving mindset with attention to detail.

Responsibilities

• Serve as the primary point of contact for key customers, managing open orders, project updates, and issue resolution
• Coordinate end-to-end project execution, from initial order through delivery and completion
• Partner with internal teams including sales, operations, supply chain, and services to ensure projects stay on track
• Build and manage project plans, aligning timelines, inventory, and resources
• Proactively identify risks and drive issue resolution and escalation management
• Support multiple projects simultaneously across various customer sites and applications
• Help ensure a high level of customer satisfaction and on-time delivery

Skills

Customer Service

Sales Support

Project Coordination

Communication

Education

High School Diploma

Bachelor’s Degree Preferred

Job description

Vertiv in Lincoln, NE is seeking a Sales Support Coordinator to join onsite. You will be the central point for key customer accounts, coordinating projects from order to delivery and working with sales, operations, and service teams to ensure a seamless experience.

The role focuses on organizing project plans, tracking timelines and resources, and driving timely, accurate updates across departments. A fast-paced environment requires strong communication and problem-solving skills.