Customer Service / Sales Support Coordinator (Onsite – Lincoln, NE)

Vertiv; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Vertiv in Lincoln, NE is seeking a Sales Support Coordinator to join onsite. You will be the central point for key customer accounts, coordinating projects from order to delivery and working with sales, operations, and service teams to ensure a seamless experience.

The role focuses on organizing project plans, tracking timelines and resources, and driving timely, accurate updates across departments. A fast-paced environment requires strong communication and problem-solving skills.

Qualifications

• 1–3 years of experience in customer service, sales support, project coordination, or operations.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and ability to collaborate across teams.
• Comfortable working in a fast-paced, team-oriented environment.
• Problem-solving mindset with attention to detail.

Responsibilities

• Serve as the primary point of contact for key customers, managing open orders, project updates, and issue resolution
• Coordinate end-to-end project execution, from initial order through delivery and completion
• Partner with internal teams including sales, operations, supply chain, and services to ensure projects stay on track
• Build and manage project plans, aligning timelines, inventory, and resources
• Proactively identify risks and drive issue resolution and escalation management
• Support multiple projects simultaneously across various customer sites and applications
• Help ensure a high level of customer satisfaction and on-time delivery

Skills

Customer Service

Sales Support

Project Coordination

Communication

Education

High School Diploma

Bachelor’s Degree Preferred

Job description

Join Vertiv and Make an Impact
Vertiv is looking for a highly organized and customer-focused

Job Description

Join Vertiv and Make an Impact

Vertiv is looking for a highly organized and customer-focused Sales Support Coordinator to join our team in Lincoln, NE (onsite, 5 days/week). In this role, you’ll be at the center of the action—supporting key customer accounts, coordinating projects from order to delivery, and working cross-functionally to ensure a seamless customer experience.
If you enjoy working in a fast-paced environment, solving problems, and collaborating with multiple teams, this is a great opportunity to grow your career in operations, project coordination, and customer support.

What You’ll Do

• Serve as the primary point of contact for key customers, managing open orders, project updates, and issue resolution
• Coordinate end-to-end project execution, from initial order through delivery and completion
• Partner with internal teams including sales, operations, supply chain, and services to ensure projects stay on track
• Build and manage project plans, aligning timelines, inventory, and resources
• Proactively identify risks and drive issue resolution and escalation management
• Support multiple projects simultaneously across various customer sites and applications
• Help ensure a high level of customer satisfaction and on-time delivery

What We’re Looking For

• 1–3 years of experience in customer service, sales support, project coordination, or operations
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication skills and ability to collaborate across teams
• Comfortable working in a fast-paced, team-oriented environment
• Problem-solving mindset with attention to detail

Nice to Have

• Experience in a technical, manufacturing, or engineering-related environment
• Familiarity with order management, logistics, or supply chain processes
• Proficiency in Microsoft Office (Excel, Teams, Outlook)

Education

• High school diploma required
• Bachelor’s degree preferred

Why Join Vertiv?

• Opportunity to work with cross-functional teams across the business
• Gain experience in project coordination and customer account management
• Be part of a growing, fast-paced environment with career growth potential

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.