Customer Success Programs Lead – Renewals & Growth

Cellco Partnership; Florida; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Verizon Connect is seeking a Customer Success Program Consultant to support renewal-focused initiatives and minimize churn within the Global Customer Success organization. You will report to the Senior Director of Account Services and drive programs that improve revenue retention and key KPIs.

You will manage renewals, track organizational KPIs, and deliver regular reports with insights for leadership. A hybrid role includes home and office work with policy-compliant scheduling.

Qualifications

• Bachelor's degree or four+ years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• A solid understanding of basic customer success principles and customer lifecycle management.
• Proficiency in data management tools including Google Workspace, Gong, Gainsight, Salesforce, Staircase, Looker, AWS Quicksights and Smartsheets.

Responsibilities

• Support and execute churn mitigation and renewal-focused programs.
• Track and report on KPIs, and provide updates on renewal targets.
• Collect, organize, and analyze data related to churn and renewal initiatives.
• Prepare regular reports on program progress and performance metrics.
• Lead investigation into reporting discrepancies and coordinate resolution progress.
• Identify potential roadblocks in projects and assist in their resolution.
• Participate in culture-building events and lead projects to support employee engagement.

Skills

Customer success

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or four+ years of work experience

Tools

Google Workspace

Gong

Gainsight

Salesforce

Staircase

Looker

AWS QuickSight

Smartsheets

Job description

Verizon Connect is seeking a Customer Success Program Consultant to support renewal-focused initiatives and minimize churn within the Global Customer Success organization. You will report to the Senior Director of Account Services and drive programs that improve revenue retention and key KPIs.

You will manage renewals, track organizational KPIs, and deliver regular reports with insights for leadership. A hybrid role includes home and office work with policy-compliant scheduling.