Consultant - Project & Program Manager

Verizon; Florida; Hybrid; USD 78,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

401(k) match

Job summary

Verizon is seeking a Customer Success Program Consultant to support renewal-focused initiatives and drive revenue retention within Verizon Connect's Global Customer Success organization. You will report to the Senior Director of Account Services and help manage renewals, reduce churn, and expand relationships across the portfolio.

The role requires a bachelor's degree or equivalent experience, plus 4+ years in customer success, with proficiency in Google Workspace, Gong, Gainsight, Salesforce

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required.
• Solid understanding of basic customer success principles and customer lifecycle management.
• Proficiency in data management tools including Google Workspace, Gong, Gainsight, Salesforce, Staircase, Looker, AWS Quicksights and Smartsheets.

Responsibilities

• Assist Senior Director of Account Services in churn mitigation and renewal-focused programs, including planning, documentation and meetings.
• Track and report KPIs; provide updates on renewal targets.
• Collect, organize, and analyze data related to churn and renewals; prepare progress reports.
• Identify roadblocks in projects and assist in their resolution with leadership.
• Participate in culture-building events and lead projects to support employee engagement.

Skills

Customer success principles

Customer lifecycle management

Data tools proficiency

Education

Bachelor's degree or four or more years of work experience

Tools

Google Workspace

Gong

Gainsight

Salesforce

Staircase

Looker

AWS QuickSight

Smartsheets

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Customer Success Program Consultant, you'll play a vital role in supporting and executing key initiatives that directly impact customer growth, retention and renewals within our Global Customer Success organization at Verizon Connect. Reporting directly to the Senior Director of Account Services, you'll be instrumental in the day-to-day management of renewals and successful delivery of programs aimed at minimizing churn and growing revenue. Your work will directly contribute to improving revenue retention, key performance indicators (KPIs) and driving expansion across Verizon Connect

What we're looking for...

• Program & Project Support: Assist the Senior Director of Account Services, in the planning, development, and execution of churn mitigation and renewal-focused programs. This includes preparing documentation, scheduling meetings, and tracking action items to ensure program and project execution across the GES organization.
• Renewal Management: Track and report on organizational KPIs, providing regular updates on team performance against renewal targets.
• Project Reporting: Collect, organize, and analyze data related to churn and renewal initiatives. Prepare regular reports on program progress and performance metrics, highlighting key trends and insights for leadership. Lead investigation into reporting discrepancies and compile resolution progress.
• Issue Identification & Resolution: Proactively identify potential roadblocks or issues within projects and programs, communicating them to the Senior Director of Account Services and assisting in their resolution.
• Culture Building - we take our team culture seriously and as a member of the GES team, everyone has a responsibility to participate in culture building events and you may be asked to lead projects or programs to support our employee engagement.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• A solid understanding of basic customer success principles and customer lifecycle management.
• Proficiency in data management tools including Google Workspace suite, Gong, Gainsight, Salesforce, Staircase, Looker, AWS Quicksights and Smartsheets.

Even better if you have one or more of the following:

• Experience delivering business review presentations to executives.
• Experience in a B2B SaaS environment.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $86,000.00 - $150,000.00.